A few days ago, I was at a gloworld outlet around my house to file a complaint about my line not getting the free internet data bonus on recharge as GloMobile advertised.
Something intriguing happened while I was being attended to by a customer care agent whom I would like to call Miss Bo.
Miss Bo asked me what my complaint was then I told her that I don’t get my free internet data after recharging my line with N200 and above.
At first, she asked me to take a seat and wait for a few minutes so she could troubleshoot my line. I happily went and took a seat thinking my case would be resolved soon. Note that this was not the first time that I was trying to fix this very issue with my line.
After waiting for about ten minutes, Miss Bo asked me what APN and device I use my SIM with so I told her I use the normal gloflat access point and that I use my SIM both on my modem and phone. The expression shown on her face was quite clear to me that she was surprised at my response. She found it highly incredulous when I said I use my SIM to browse on my phone with prepaid internet bundles.
Miss Bo said it wasn’t possible for me to use these prepaid internet bundles because they were only meant for computers and smartphones like the iPhone, BlackBerry, as well as tablets. I was wondering how one could be so naïve as she was in the 21st century. I had to point it out to her that anyone can subscribe to any prepaid internet bundle regardless of the fact that that they were meant for computers and smartphones in general. I also told her my phone was a smartphone too so I’m qualified to use any data plan I prefer.
Our little chat was already turning into an argument which I knew I wasn’t going to enjoy. Fortunately for me, I had just finished my 3GB subscription the previous day. I told her about it and she went ahead to confirm it from their database. It now dawned on her that my little observation was correct.
Then she asked:
“How do you know your phone is a smartphone?”
I found this question so amusing that I couldn’t hide my laughter.
I then told her that my phone is a Symbian s60v5 device that can run multiple applications simultaneously, comes with Ovi maps navigation (now nokia maps), is 3G enabled, and has a capacitive touch screen.
Even while I was trying to explain why I think my phone’s a smartphone, the expression on her face told me that she didn’t understand a single bit of what I was saying. To her (a layman), what I was saying was all jargon. Anyway, I subscribed to another prepaid data bundle in her presence.
I’m not trying to be impertinent here but, I detest when people try to under-rate others. Because I look small physically, I guess that was why Miss Bo thought I knew nothing. Going the other way round, she was the ignorant one sitting on that that very important seat.
What do you make of this experience? Kindly relay your comments in the comment box.
Editor’s Note: While editing this article in preparation for publishing, I had to stop a number of times to roll on the floor laughing. Really hilarious stuff. Apparently nothing has changed at Glo customer care in several years. Long-time readers here will remember my articles, The legendary ineptitude of the average Glo Customer care agent (published 2011), and When Ignorance is Bliss (published 2009).
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