In bizarre news, a subscriber to Lagos-based ISP, Tizeti, has said that the service provider has blocked her on Twitter and locked their Twitter account because she tweeted complaints about their bad service. According to the subscriber, the ISP hasn’t responded to her emails in 5 days.
You may want to follow this thread to see how it all went down:
— Aunty Abigail (@Anabagail) June 9, 2016
You don’t reply email for days. The customer complains on Twitter. You block her and lock your Twitter account. Is this not bad behaviour by the company? Horrible customer service. These Tizeti people should come and try this with me and see how it will end. But they won’t get the chance, because I won’t be patronising them. Tizeti runs wifi.com.ng with coverage in Lagos.