It started as isolated murmurs, but quickly developed into an uproar. Over the last few weeks, subscribers of former Etisalat Nigeria, now called 9mobile, have raised their voices in complaint about quality of service on the network. The complaints of 9mobile subscribers range from poor internet connections to outright network outages in various locations.
Sampling Of Complaints By 9mobile Subscribers
We have curated a few tweets that capture the situation:
Meanwhile etisalat left with all the network.. 9mobile is an apology
— Adétóyèse (@Mister_Badmus) August 21, 2017
Dear 9mobile, network reception was never this bad with etisalat o. What's the problem??? You guys should please fix your issues. Thank you
— D@ EVENT GUY (@OSBARTH) August 17, 2017
Today is the day I quit 9mobile. Guys who has better service, MTN or Airtel?
— 678-999-8212 (@PeejOPJ) August 18, 2017
How is it that Etisalat/9mobile went from being the best network for great internet to being this crappy??
Did they leave with their masts?
— Ized Uanikhehi (@zegbua) August 17, 2017
I don't know how you can bounce back from this…48hours of complete network outage?!!
But hey, I wish you well.@9mobileng
— Chidinma Udezeh (@chidi_appanage) August 18, 2017
The crumble is setting in. 9mobile showing "no service" inside Lagos. Off and on for a week now. I dey laf!
— Bob Guy (@akpoefe) August 20, 2017
I want to leave 9mobile. Who do you guys recommend I port to… like I know they're all terrible but who is the least terrible?
— Abike (@Jollz) August 20, 2017
Please if you can't reach me, send me a message. 9mobile has gone rogue.
— Victor A-K (@Woulk3r) August 21, 2017
So, 9Mobile is currently crap. A brother needs to change sides. Thinking either Glo or Airtel obviously
— Dr. Robert O. Ifeonu (@Sir_Scribbles) August 21, 2017
Should 9Mobile be renamed 419Mobile?
How many days after taking over, the network has just refused to respond.
— emma ogidi (@OgidiEmma) August 21, 2017
It's safe to say MTN is now the best network! 9mobile is all shades of nonsense! 😠😠😠
Bring back etisalat! 😭😭
— #RIPGrandPa 😢 (@Wenny__3) August 21, 2017
The question is, What is happening at 9mobile? Is this a random incident or is there something deeper that should be a cause for concern for 9mobile subscribers and other stakeholders?
The network recently rebranded after Etisalat UAE pulled out of the partnership after talks over a $1.2 billion loan fell through. 9mobile has a heavy debt load that is an obstacle to the inflow of fresh funds that the network operator needs for expansion.
Related Article: From Etisalat Nigeria to 9mobile: Answers to your questions.