In what started about 5 months ago and developed into an everyday affair, Airtel Nigeria has practically turned my phone to a destination of varying offers

Dear Airtel Nigeria, Seriously, Please Stop Spamming me

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AirtelIn what started about 5 months ago and developed into an everyday affair, Airtel Nigeria has practically turned my phone to a destination of varying offers and promotions. This is something that made me so angry that I wrote a blog post about it almost 5 months ago titled Dear Airtel Nigeria: Stop spamming me.

Apparently, that plea fell on deaf ears. The situation has now worsened and I receive about 5 texts on average everyday telling me about this data plan or that amazing offer. This recently became an even greater issue when I was expecting a very important SMS and during that duration I received about 3 annoying SMS from Airtel telling me to call 141. Each time I picked up the phone with anticipation only to discover that it was Airtel, I was enraged.

Last week Friday I received an SMS wishing me a happy weekend ahead. Of course, the text was concluded with the suggestion that I call 141 for “Amazing offers”. What can we do to compel a company like Airtel to put an end to this nonsense? I mean, real action.


  1. Airtel is really pissing me the pants off! With their daily inflow of countless annoying messages. The one i’ve started receiving of recent goes thus: “Your song subscription to Hello Tunes will be renewed in 2 days. You will be charged N100.0 for 365 days. To unsubscribe SMS STOP to 791”

    I don’t even know what d hell hello tunes is! And why would i even want to use dat same tune for a whole year? I get that same message at least 5times daily. Airtel i beg of you….PLEASE STOP! Using ur network ain’t a crime.

  2. The headline. Therein lies the problem. It’s the classic abusive relationship. At least that’s what it looks like whilst you keep calling them “dear”.

    The solution is deceptively simple. No Airtel, no spam. Just like that.

  3. The only thing I can think of right now is abandoning their SIM. If you replace their SIM with that of any other network that offer less spamming SMS, you will be spared of the nonsense. But of course, this may not produce the best result if you mean to be altruistic with the action, but if you are more concerned about yourself in this problem, nothing can beat this.

    And if you are out to achieve a wider result, then you have already set things in motion, since I’m sure someone from Airtel will be reading this and may probably raise the issue up in their management meeting. On my part, I can live with this for now because of the good internet services I’m getting from them now throw their BB Social Plan. No other network comes close to what they are offering in volume of data for now and the service is very good in my area even though my last experience with Etisalat is faster. I can always ignore those messages or delete them.

  4. The solution is deceptively simple. No Airtel, no spam. Just like that.

    it is noteworthy that AirTel (and others) also spam with calls. it is not just sms

    Like I said in my last comment on the First Episode of this second episode, another solution is:

    get a third party app that blacklists sms (as well as calls). it should have a facility for blocking sms based on content, and for blocking calls from specific numbers (or specified Wildcards)

    the blacklist app can be set to check for the text “141” or “airtel”, or any other text that is common to these spammy sms from AirTel

    in any sms you receive, you can set the app to, either, trash the sms so you never ever see it, OR, automatically file it in a special folder so you can review them at your convenience.

    Same thing with the annoying “141” (or whatever) calls.

    Just Google:

    “best blacklist apps for Android”

    Or, for whatever OS your phone runs.

    You are then free of those spasms forever.

    It is that complex(?) and that simple!

  5. All networks do it. On Etisalat just check your account balance and you’ll receive about two of such, in addition to whatever offers they send daily. And Glo, those ones will even call you to feed you spam

  6. Airtel? Forget them. Four months ago, I and a roommate woke up one morning to find we couldnt recharge our Airtel lines again. We initially thought it was a temporary network problem until it persisted for 3 days. Within those 3 days my friend lost his SIM due to intermittently having to take it off and on to check if he could recharge. He has since vowed never to touch Airtel from a mile ever again.

    I was patient and kept calling Customer Care for more than a week. It doesn’t connect. I went online to the Self-Care portal… whosai! They wouldn’t send the code bearing SMS needed to complete the registeration steps. I went to their Twitter handle and Facebook , DMed, inboxed and wrote on their wall, no reply. I really needed my line, since it was the primary line I use for Data. For weeks, I kept trying to get some form of attention until I finally was able to get a Customer Service Rep.

    When I laid my complaint, she was so clueless it hurt knowing she probably went through some form of schooling. She simply said I should call back in 30 minutes. For weeks, I’ve been calling, answering questions and being asked to call back on more than 5 occasions. No solution yet. Its been more than 4 months now… My line gone, just like that.

    What’s so difficult in being able to recharge and use a registered line?

    With my experience now, I’ll pay money… even give one of my balls not to use the stupid network again.

  7. @Appleton – Seriously, it bugs the hell out of me. If it is weekend they send a text for me to call 141. Same goes for nearly all days of the week.
    @LordBanks – The Airtel line is my primary line and I use it to receive phone calls. Besides I have been using it for close to 6 years now.
    @EyeBeeKay – I use it in my feature phone so I cannot run such blacklisting apps on it.
    @Saiddigge – The Etisalat own is as sure as death and taxes. You check your balance and bam!, you receive a text.
    @Endi – I had a similar experience but after cleaning my SIM card and after a long bout of prayer it worked. Most of those customer care reps are just clueless

  8. Nigeria and her Telecomm people. Airtel spamming is tiring. My Airtel line is my business line so I’m usually very attentive to it. So you can imagine my anger when I receive a call from 08120000001 et al and the voice starts to go on and on about some stuff.

    In my experience, the entire GSM network providers spam… if our lines were oobtained for free (not used Glo in centuries so this doesn’t apply)

    @eyebeekay My Airtel is in Nokia 2310. the only thing the phone can load is Airtime so no app for me

    @Endi Trust me,, your ball is far too precious to batter against a silly network

  9. I have recently bought an airtel 3G dongle and I have been harrased to the extreme point with pathetic speeds. At times it stops downloading and automatically disconnets thereafter refusing to connects for hours and sometimes even for a while day !!
    Customer Care number: 1800 103 0405 is a bogus number. It doesn’t work and after select options 1 (for airtel 3 dongle support), 2 (for english), 1 (for postpaid) it just disconnects.
    I am fed up and with the services and will be taking appropriate action in a few days. Also it has billed me for 5000 + INR when my credit limit itself is lower than 2500 INR. and i find no justification to the billed amount!
    Please, i urge all consumers not to subscribe to airtel 3G services!
    I have even filed a complaint against them on their site as well as here, at Consumer Court site but so far no action has been taken on this case.I hope i will get the proper solution of my complaint very soon.

  10. You can easily express your vexation by simply porting to another network if you are pissed off by other network.

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