There appears to be network issues specific to Etisalat mobile internet currently going on. I first got a whiff this morning when a BB10 user on Etisalat complained of not receiving or being able to send out WhatsApp messages. We went through all the options to eliminate options, and the only point of trouble left was Etisalat. I advised her to call Etisalat customer care to report the issue.
Being on Smile 4G, my WhatsApp has been working fine, and I chatted with a number of users all day – all of whom were not on Etisalat. Then I sent a WhatsApp message to a MOBILITY team member who is on Etisalat: the message was sent, but till now has not been delivered.
Tonight, I switched my internet connection to Etisalat and composed a few WhatsApp messages: none of the messages have gone through. In addition, while MOBILITY.ng and several other websites load on the Etisalat connection, a few other websites that I tried to visit are not loading till now. One of them is GSMArena – and I had no trouble accessing that site before I switched to Etisalat.
Clearly, something is up between Etisalat and WhatsApp servers, and between Etisalat and a number of other servers.
Update: The Etisalat user who first raised this issue to me earlier today has confirmed tonight that she called Etisalat customer care as I advised and they confirmed that the issue was from their end.
— Chidinma Ihemedu (@D_ChyChy) August 18, 2014
Seeing that Etisalat has acknowledged the problem, subscribers can expect a resolution ASAP.
Founder of MobilityArena. Yomi’s journey in mobile started in 2001. Besides obsessing over mobile phones, he also started creating WAP sites (early mobile-friendly websites created with WML). He began writing about phones in 2004 and has been at it since then. He has owned over 200 devices, from Symbian, Palm, PocketPC/Windows Mobile, BlackBerry/BB10, webOS, Windows Phone, Firefox, Ubuntu Touch, to Android, iOS, and KaiOS operating systems.