Glo is yet to fix the poor quality of their recharge cards. I have all GSM network SIMs, and scratching a GloMobile recharge card is a traumatic experience.
Have you ever purchased a mobile recharge card and while scratching it to reveal the airtime PIN, ran into trouble? You have? Awesome! You’re not alone. This used to be a common occurence on almost all the mobile networks in the past. Thankfully, many of them have addressed the issue and you don’t have to approach the scratching of your card with “fearful trepidation” as someone expressed their morbid fear of scratching GloMobile recharge cards yesterday.
Yes; Glo. GloMobile is probably the last of the GSM dinosaurs to fix the poor quality of their recharge cards. A friend expressed her experience with scratching Glo recharge cards yesterday, and almost everyone who responded to her complaints agreed that Glo has the poorest quality recharge cards in the industry.
I concur. I have all four GSM network SIMs, and scratching a Glo card is the most traumatic experience of the lot. As a matter of fact, whenever I purchase a GloMobile recharge card, I ask the vendor to kindly help with the scratching. You see, it takes skills. Sadly, I don’t have them.
Users complain about GloMobile recharge cards
Here are samples of what people are saying about Glo recharge cards:
Worst recharge card ever. The award goes to—-> Glo Nigeria! Unbelievable how they can't invest in a better printer. Panel is horrible.
— Kathleen Ndongmo (@KathleenNdongmo) September 9, 2012
— Samuel (@imoisilis) September 9, 2012
I will share a recent personal experience.
Just this week, I was in a hurry and purchased a N500 Glo recharge card without getting it scratched on my behalf. I’m sure that you know how the story went. I ended up with a damaged card and couldn’t figure out the airtime PIN. I had to call the customer care liine.
Thankfully, I have access to the special line for “high networth customers”, and got through in one dial (does anyone still get through via 121?). I lodged my complaint and was asked for the serial number of the damaged GloMobile recharge card and the PIN numbers that I could see. My line was later credited with the airtime value.
Lovely customer care service. Issue resolved nicely. Still, what would it cost Glo to produce better recharge cards and spare customers the ritual trauma that comes from trying to scratch those cards with “fearful trepidation”?
Over to you, Glo. I know your guys read this blog. I can assure you that you’ve lost many customers to this issue alone. Our BP should never have to go up anytime we want to top up our Glo prepaid lines.