I have been using my GLO blackberry internet service for a while now, and if there’s anything their customer care service officers are good at, it is LYING and DECEPTION.
I had BIS disruption yesterday (29th August) from 7pm, I thought it was one of those network issues, so i didn’t bother calling 333. When I checked again around 10pm, all I still had was GSM. I just went to bed thinking all will be well before dawn.
ALAS!! I was deceiving myself. I called a friend of mine who works at GLO to confirm if their Glo One cable has been tampered with again (that’s one of the biggest LIES that we hear from them). She confirmed to me that everything was okay and that I should call the BlackBerry helpline 333).
On calling 333, the CCO (customer care officer) asked for my phone details and number. I also told her that I was using a curve 8250. She recommended a hard reset and a disconnection of all connections. I replied that I already did those things.
And YES the deception began. She told be to do the following: ‘Go to OPTIONS»ADVANCED OPTIONS»SERVICE BOOK and press ALT (bp…) Can’t remember the codes now »Manage connections » Do a hard reset.
I did all that and nothing happened. Still had GSM. I decided not to call back because I didn’t have more time to waste with their customer care officers who are paid to tell lies to subscribers.
Why not just tell us (the subscribers) that your network is down? Why not tell us your servers are down? Why form ‘activities’? Why make us feel as though the fault is always from the BlackBerry phone?
I am sick and tired of the LYING and DECEPTIVE GLO Blackberry Customer service.