A few days ago, I published My love affair with Smile 4G LTE ends. Like I stated in that article, the problem was that I was on the fringe of Smile’s network coverage. Anyway, the guys at Smile got back to me to investigate. From their maps, indeed, it turned out that I was right. My location was right on the fringe of their coverage area. As a matter of fact, they were surprised that I could get any reception there at all.
I was also shown Smile’s network roadmap: there are several base stations nearing completion all around that region that would give me full bars when active. The good news is that that phase of network roll-out is scheduled to go live towards the end of September. As far as what I saw and the explanation I got is concerned, residents of Ogba, Oke-Ira, Alagbole and Akute can expect full Smile coverage in September/October 2014. But that is a little over a month away. Until then, it seemed that I only had to endure a bit to get better reception.
But it got better again: the Smile guys also explained that by default a router would give me better reception than a MiFi would in a coverage fringe area like mine. As appeasement, I am being loaned a router till the new base stations go live in September, after which I would return it and return to using my MiFi once again.
If you want to get on Smile 4G – and I have maintained that they are still the best wireless broadband experience anywhere in the country despite my recent experience at my location – and you are in a fringe area, do spend the extra N7,000 required to get a router. Actually, if you are in the fringe area of any ISP, a router is the better choice for better reception compared to a MiFi.
A smile has been put back on my face. Yes; many times, putting a smile on the face of the other person is all it takes to save a troubled relationship. My appreciation goes to everyone affiliated with Smile and the intervention team that took the time to contact me and work out a solution. You rock!
I am told that the intervention team that contacted me exists for situations like this. If you ever run into an issue that Smile’s regular support channels have been unable to resolve, do buzz us up here at MOBILITY and we will gladly forward your complaints. I am assured that you will get attended to.