The PR guys at GloMobile consistently tout their network as Nigeria’s most advanced GSM network. In addition, they tell us that Glo is also building Africa’s most advanced netwwork.
But how advanced (read: intelligent) can this network be, given the following:
- Newly activated SIMs are not automatically provisioned for mobile data. “Less advanced” networks like MTN and Etisalat do this.
- Even OTA (SMS) activation for data usually does not work. In the last one year, I have had reason to attempt to activate GloMoibile GPRS/3G on a number of SIMs by sending “Activate” to 444. All I get is a return SMS that my activation request will be processsed within 48 hours. In all cases, it never happened. In one case, 4, 320 hours later, that line has still not been provisioned
- Going to a Gloworld outlet for activation often does not work either. There’s a particular SIM with me now, OTA provisioning has been attempted about 100 times without any results, and the SIM has been to Gloworld Opebi thrice in the last 6 months. Still no show.
- The Glomobile billing system (especially for contract data subscribers) has a mind of its own and regularly bills outrageously (or some people at Glo are intentionally scamming subscribers
Personally, I am tired of this mess. If you need easy GSM mobile data activation/provisioning, your best bet are MTN and Etisalat. No; Zain is not much better than Glo in this regard. You will only end up sending lots of activation codes and visiting Zain centres – and if you are lucky, your line gets to be activated.
Yes; it is more a game of chance.
The flip-side is that because of the diffuculties of getting activated, there are relatively and significantly fewer users on both Glo and Zain data services, making both of them relatively stable. At least, generally, they are more stable than MTN data. Etisalat’s high mobile data tariff seems to help maintain stability on their network too.
You see, you cannot eat your cake and have it.
Thinking of it, it is either the Glo network is not so intelligent. Or it is that the network is so intelligent – infact, far more intelligent than the people who operate it (apologies to all my guys at Glo) – that the personnel have not gotten the hang of how to put it to work as intended.
What do you you think?
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