Perhaps your crazy ex is stalking and harassing you, or you are getting a lot of spam calls, or for some other reason, but you want to change your T-Mobile number and have no idea what to do, how long the process of changing it will take, and how much it will cost.
Changing your existing T-mobile number is not a difficult thing to do. The only requirement is that you own the account holder the number is attached to and have access to the account. This is because you will need vital information about the account during the process of changing the number.
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What it costs to change your T-Mobile number
If you are a prepaid user, T-Mobile does not charge you for changing your numbers. However, you may only change your number on T-Mobile once a year. If you are a contract subscriber, there is a $15 fee that will be charged on top of your current billing plan.
How long does it take for your new number to be active?
After the process is initiated, it may take anything from a few minutes to a few hours for your new number to become active.
Do you lose your mobile airtime and data plan when you change your T-Mobile number?
When you change your number, your existing mobile airtime and data plan are carried over to the new number.
How to request to change your T-Mobile number
There are two ways you can change your T-Mobile number: walk into a store or call customer support to make a request.
In-store: Visit any T-Mobile store and ask to change your number. A representative will attend to you. You will be asked a few questions about your number and account, to verify that you are authorized to request a change.
Call customer support: You can call 611 or the toll-free hotline 1-877-746-0909. Follow the voice prompts and choose the option to speak to an agent, then request for your number to be changed. You will be asked a few questions about your number and account, to verify that you are authorized to request a change.
Once you are verified, the agent will effect the change of number. Your existing number will be deactivated and you will be assigned a new one. As already mentioned earlier, it may take anything from a few minutes to a few hours for the new number to become active.
Your existing mobile talk time, SMS text messaging credit, data plans, and any other services from your old number are automatically transferred to the new one, such that once it becomes active, you are good to go. You might need to setup your voicemail all over again, though.
That is it. You now know how to change your T-Mobile number. Do share this article with your friends and colleagues. And let me know via a comment below if you have any experiences or questions on the subject.