Below are the header and body of a mail sent by deoladoctor to Airtel Customer Care over the misleading SMS notification that he received a few days ago about a mobile data plan (screenshot above). deoladoctor copied us when he sent out this mail. His phone numbers and email address have been edited out for privacy reasons.
from: Abiose Adedoyin
sender time Sent at 22:33 (GMT+01:00). Current time there: 23:14. ?
date: 20 April 2011 22:33
subject: Data Plan (1000Mb/30days for N1000?)
On 18th April 2011, I received a text message from Airtel reading thus:
“Internet plan for Smartphones now available on Airtel! Enjoy 1000MB data allowance, valid for 30days, at N1000 ONLY. Activate now by dialing *141*712*4#”
As I was currently on another data plan for 30days, I could not verify or take this offer. However, I informed friends and some mobile tech websites. But to my surprise, those who took the offer were given only 100MB for 30days. This caused a lot of mixed feelings and bad blood and it looked as if I deceived my friends.
Please, I would be grateful if you could clear the air on this issue and let us know how the text came to be sent by you if you do not intend giving such plan.
My Airtel phone number thru which I received the above mentioned text is: 0808xxxxxxx
My Name: DR. ABIOSE ADEDOYIN
Location: SAPELE, DELTA STATE, NIGERIA
Phone Numbers: 0808xxxxxxx, 0803xxxxxxx
Attached are the screenshots of my phone’s message Inbox, and the screenshot of the message sent by Airtel.
I use Samsung Wave which has the ability to capture the screenshots of whatever is on display on the phone.
I am anxiously awaiting your reply.
Thanks in anticipation
Dr Abiose Adedoyin