Microsoft and Samsung in a tussle over Windows updates

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Samsung has just played a fast one on Microsoft by fiddling with the app responsible for delivering Windows updates to their laptops. The question is why would they do such a thing? Why would they disable Windows security updates for their users.

samsung laptop

Microsoft MVP Patrick Barker discovered an executable file named Disable_Windowsupdate.exe, which is a part of Samsung’s SW Update tool, prevents Windows Update from automatically running in the background. This pushes users to find ways of doing it manually. Microsoft annoyed by these actions issued out a statement:

“Windows Update remains a critical component of our security commitment to our customers. We do not recommend disabling or modifying Windows Update in any way as this could expose a customer to increased security risks. We are in contact with Samsung to address this issue.”

Samsung was contacted on why they had to do this and here was a reply from their support team:

When you enable Windows updates, it will install the Default Drivers for all the hardware [on the] laptop which may or may not work. For example if there is USB 3.0 on laptop, the ports may not work with the installation of updates. So to prevent this, SW Update tool will prevent the Windows updates.”

This probably means that Microsoft’s default drivers are overwriting Samsung’s laptop components, hence the need for disabling Windows Update from running when the system starts. What happens is essence is that you can set your Samsung PC to automatically download updates, but after a reboot it resets automatically to the manual setting of “Check for updates but let me choose whether to download and install them.”


Samsung later released an official statement :

“It is not true that we are blocking a Windows 8.1 operating system update on our computers. As part of our commitment to consumer satisfaction, we are providing our users with the option to choose if and when they want to update the Windows software on their products. We take product security very seriously and we encourage any Samsung customer with product questions or concerns to contact us directly.”

Samsung is leaving it open as an option for users. Let’s hope the fight doesn’t turn ugly.


One comment

  1. Going by the explanation, I do not think Samsung has done anything wrong… Except if there was no prior info given out about the ‘blocking’…
    Personally, I set my system to’ check for updates but let me choose whether to download and install them’. Data ain’t too cheap this side of the world abeg

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