MIKA is the first digital assistant for network operators

Digital assistants are the rave these days. Siri, Google Assistant, Cortana, Alexa,and others have been in the news. All of them are targeted at the consumer. Nokia has launched MIKA, the first digital assistant for telecommunications operators.

MIKA is an abbreviation for ‘Multi-purpose Intuitive Knowledge Assistant’. It helps telecom operators access critical information faster and more efficiently via a voice-activated interface.

MIKA, the first digital assistant for telecommunications operators

What Does MIKA Do?

MIKA combines voice interaction with augmented intelligence and automated learning to provide the following value:

  1. It aids engineers’ efficiency by providing faster access to information
  2. It helps network engineers reduce time spent searching information resources
  3. It is available via web and mobile, as such is available for use regardless of location
  4. Using Nokia’s new Predictive Repair service, it forecasts potential hardware failures up to 14 days in advance

MIKA provides automated assistance that saves time and frees highly skilled workers to focus on critical tasks. It also delivers incredible value to network operators by predicting hardware failures so things can be kept running smoothly. Nokia says the prediction service has a 95% accuracy

Predictive Repair will allow operators to improve efficiency by avoiding unnecessary site visits, wasted operations efforts, excessive inventory, and false ‘No Fault Found’ returns. This feature uses Nokia Bell Labs machine learning algorithms to predict failures. The service is available to operators that use Nokia 3G and 4G equipment.

The Nokia MIKA Digital Assistant as a Service is now available for customer trials, and will be demonstrated at the Nokia booth at Mobile World Congress 2017 in Barcelona (Hall 3, Stand 3A10) between February 27 and March 2. Nokia Predictive Repair will be available for customer trials in March 2017.

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