For years, Mobility blog has offered mobile subscribers a platform to express their grievances with the various mobile network operators in Nigeria. Today, we officially launch our Consumers Complaint (CC) channel as a dedicated effort.
The mobility blog CC is purely reports and complaints sent in by mobile subscribers and users across the country who are having unresolved or lingering issues with their network service providers, or consumers seeking redress.
Last night, we published the first article sent in by a user who experienced days of BlackBerry service disruption on GloMobile, without any apologies or compensation.
How It Works
You mail us a detailed account of your complaint. The more detailed and the clearer your story is, the better the chances that it will get published. But there are other conditions too.
1. You must have contacted your service provider about the issue at least once
2. You must include your mobile number attached to the service that you have a complaint about (this will not be published)
3. Mail your complaint to: mobility AT mobility.com.ng
4. If you have pictures related to the complaint, do include them as attachments in your mail
Mobility blog is unable to resolve your issues with your network providers, but we do know that every single one of them have representatives that read this blog regularly, so your issues will get their attention. Beyond that, there are other stakeholders in the industry who frequent this blog, and hopefully we can get some traction towards getting better customer service from mobile operators.