My darling HTC One X returns with some drama

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HTC One X welcome back pack

Look at that nice return package in the picture above. A really sweet way to return a mobile from HTC. Yes; my HTC One X got back to me today, and here is the story and some mild drama behind it.

According to UPS’ online tracking service, the One X had been here in Lagos since September 21st. I sent someone to UPS to see about it today and she called me to say that she was told that I needed to go see the NDLEA. NDLEA is an acronym for National Drug Law Enforcement Agency, a Nigerian security agency in charge of curbing illicit drug trafficking and consumption.

My first reaction was, “What the BLIP does NDLEA have to do with my phone? Did they find drugs in the package?

Anyway, I drove down to the UPS office at Gbagada, where I was ushered to a section that the NDLEA officials occupy. So, why was my phone held? The rather nice lady explained to me that they usually held down packages based on suspicion of fraud. That was it? No drugs? And what exactly is NDLEA’s business with fraud? I thought that was EFCC’s forte. Perhaps some sort of collaboration? Anyway, I presented the shipping documents I had and the package was cleared without further fuss.

Getting home and opening up the package, I found my baby inside the rather nice return pack pictured above, my phone fixed, and a brand new casing. I know the casing was replaced, because the original casing had a small nick at the bottom left corner. This returned dude is a spanking new case. Full round-trip shipping costs borne by HTC, smartphone fixed, and the new case as a bonus!!

HTC’s service centre outdid themselves with this. Thanks, guys!! You rock.

Now that you all know what went down, can I have some private moments with my sweet, sweet cutie-pie? I missed her much, you know.

21 comments

  1. Oh boy, I envy you!

    I spoke to the HTC UK guys last month as you advised. They insisted that since my Evo 3d was bought in Switzerland, it can only be fixed in any of those three global warranty centres located in Czech Republic, Germany and Spain. Cost of shipping to be borne by me.

  2. I was about asking Mr Mo too if his device was still under warranty and why would HTC bear the shipment cost? Is that a normal practice? Or was there a special program under which your HTC was purchased?

    Anyhow, congratulations on the return of your device. I know how it feels when separated from your darling. Enjoy your moments together.

  3. I guess the specia treatment could be the usual thing accorded to people in power. Remember the Omojuwa vs. Arik Air case?

    You dare not treat these bloggers/press people badly or the whole world will know how unfriendly/bad you are to your customers.

    Enjoy Mr. Mo.

  4. good one by HTC.
    the customer is KING. l.

    get the products right, treat the customers royally, and you increase the likelihood of their loyalty to your brand.

  5. I was about asking Mr Mo too if his device was still under warranty and why would HTC bear the shipment cost? Is that a normal practice? Or was there a special program under which your HTC was purchased?

    Some devices have global warranty on them. Some devices are country-specific, and I believe that’s the case with brym’s phone.

    I know someone else who’s HTC Desire Z wouldn’t boot anymore. Apparently, his device had a global warranty and was shipped to and fro HTC service centre just like mine was.

  6. Harry,

    I guess the special treatment could be the usual thing accorded to people in power. Remember the Omojuwa vs. Arik Air case? You dare not treat these bloggers/press people badly or the whole world will know how unfriendly/bad you are to your customers.

    Buhahahaha! I would love to think that I am that famous and powerful, but I sincerely doubt it.

    For a brief moment yesterday, when the NDLEA thing came up, I contemplated starting an “#NdleaWhereIsMyOneX” Twitter campaign too. That would probably have been a good test of how “powerful” I am. No? 🙂

  7. Obviously UPS feels the need to give the NDLEA something to do…

    Having experienced HTC’s Customer service before when I had problems with my HTC Desire, it was all the more reason I wanted another HTC phone (Desire X anyone?)

  8. With about 79% revenue loss reported for 2012 third quarter financial results, the worst ever in recent times, HTC has a long way to go.

  9. enessy

    that’s the advantage of not rooting your device.

    That is so true. I understand that if the device was rooted, I’d have borne the cost of fixing it.

    PS: Guys, it wasn’t only the casing that was replaced, apparently, the display was too. I remember that there was a faint scratch on my display. There is NO scratch on this display. This one is spanking new.

    Wow! Fixed problem, new casing, new display, and all expenses paid. Many people are unaware of the story of how I came to own the One X and the trouble I have seen because of it, but this totally makes it worth it all.

  10. With the cover and screen supposedly replaced, could be the device was replaced with a new one entirely. Just a hunch.

  11. Very good. That brings me to the question: what is the phone? ie what carries the IMEI? The casing? No? The screen? No? The battery? No? The 3G radio? The processor? Memory? What exactly?
    To put it in another way: what will you need to change in a phone to make it a different phone entirely?

  12. what will you need to change in a phone to make it a different phone entirely?

    most likely the processor.

    Iimei- international mobile equipment identification.

    casing can be changed. battery can be changed. No biggie. but the brain? I guess that SoC identifies the device

  13. If I should use the desktop PC scenario, I will believe the board. For desktop connecting to the net, it uses the NIC number which is normally integrated with the board.

    When Microsoft introduced the activation system in Windows XP, they rightly chose a combination of the various components on the board, the processor, the hard disk, etc because of the modularity of the desktop PC because if you should base it on one of these and that particular item is changed, it means the owner will buy another licence.

  14. Good day sir

    pls my htc phone is very hot and is not on. pls can you give me any service center address in Nigeria where i can fixes it

  15. HTC does not have a service centre in Nigeria, but the following service centres are reputable: McDorser, and iCell. You can run a Bing or Google search for both.

  16. thankyou. i have a problem with the charging port of my htc one x and the battery is non replaceable. pls i need info on how to fix it.

  17. please my htc one x has refused to turn on since i used a bad charger to charge it. what should i do? am phoneless please help me.

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