Look at that nice return package in the picture above. A really sweet way to return a mobile from HTC. Yes; my HTC One X got back to me today, and here is the story and some mild drama behind it.
According to UPS’ online tracking service, the One X had been here in Lagos since September 21st. I sent someone to UPS to see about it today and she called me to say that she was told that I needed to go see the NDLEA. NDLEA is an acronym for National Drug Law Enforcement Agency, a Nigerian security agency in charge of curbing illicit drug trafficking and consumption.
My first reaction was, “What the BLIP does NDLEA have to do with my phone? Did they find drugs in the package?”
Anyway, I drove down to the UPS office at Gbagada, where I was ushered to a section that the NDLEA officials occupy. So, why was my phone held? The rather nice lady explained to me that they usually held down packages based on suspicion of fraud. That was it? No drugs? And what exactly is NDLEA’s business with fraud? I thought that was EFCC’s forte. Perhaps some sort of collaboration? Anyway, I presented the shipping documents I had and the package was cleared without further fuss.
Getting home and opening up the package, I found my baby inside the rather nice return pack pictured above, my phone fixed, and a brand new casing. I know the casing was replaced, because the original casing had a small nick at the bottom left corner. This returned dude is a spanking new case. Full round-trip shipping costs borne by HTC, smartphone fixed, and the new case as a bonus!!
HTC’s service centre outdid themselves with this. Thanks, guys!! You rock.
Now that you all know what went down, can I have some private moments with my sweet, sweet cutie-pie? I missed her much, you know.
Founder of MobilityArena. Yomi’s journey in mobile started in 2001. Besides obsessing over mobile phones, he also started creating WAP sites (early mobile-friendly websites created with WML). He began writing about phones in 2004 and has been at it since then. He has owned over 200 devices, from Symbian, Palm, PocketPC/Windows Mobile, BlackBerry/BB10, webOS, Windows Phone, Firefox, Ubuntu Touch, to Android, iOS, and KaiOS operating systems.