My Infinix Hot 2 X510 now acts up every now and then

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Here at, we love the Infinix Hot 2. We have had nothing but praise for it since it was launched. However, in the last several days, my unit has been acting up – and it isn’t funny at all.

Infinix Hot 2 - Android One - Lagos

The first time that the Hot 2 froze up on me, I assumed it had to be an app I had installed. So, I uninstalling all the suspects. The freezing happened again and again. I would be using it – browsing the Web, viewing photos or swiping to answer an incoming call, and the phone would just freeze. Many times, I had to restart it to get it working properly again.

For a device with a capable processor and 2GB RAM, I wasn’t expecting any freezing. In recent days, when it freezes, it sometimes displays this error message:

infinix hot 2 system ui error

So, the problem is tied to the system user interface. Still, it is odd, seeing that what we have here is stock Android. Elroy’s unit hasn’t been acting this way (at least, as at the time I asked him), so chances are that this issue is a restricted one. I really hope so. The Infinix Hot 2 is too good to be marred across board by something like this.

PS: Another user has told me that his unit freezes too. Take a look at @peraisakop’s Tweet.

If you own an Infinix Hot 2, do tell us if you’ve had any issues with it.


  1. I haven’t had any of such issues on mine. It’s surprising. Sir, maybe you should do a factory reset.

  2. I haven’t had any issues with the phone since I’ve been using it. Although, last week I had a bootloop (I didn’t root the phone, please) it was solved after I did a battery pull and all was okay since then.
    Also just this evening, I got an update: about 23mb. I downloaded it, but there was an error after I tried to install it. My phone is still working now, sha.

  3. Mine freezes too same way my hot note pro use to freeze before I sold it off.. My bro hot 2 does freeze… I am thinking of factory reset..

  4. Have never experience something like that, but I received the new updates, installed and nothing working perfectly.

  5. I rooted my hot 2 and I have downloaded but I haven’t installed the update. I hope the phone will not go into bootloop mode after I install the update. I hope rooting doesn’t affect the update

  6. Maybe such complaints are the target of the current updates,must be quite a few unhappy owners from the feelers am getting..

  7. I ordered for the Hot 2 on friday, I hope I haven’t made a big mistake, the stock andriod and timely updates lured me, all these complaints I’m seeing, mehn I’m starting to be scared oh.

  8. You can’t be so sure yet. Get your device, use it and see if you join the league of unsatisfied customers or not.

  9. Seems they have got to work on there quality control unit,ain’t good for business with so many issues cropping up..

  10. I’ve been having same issues with mine. It’s frustrating! And its the 2gb ram version i use. I’ve done factory reset twice, i don’t have anything stored on my phone as the same infinix doesn’t even allow anything save in phone memory. Even camera and music player doesn’t work without a memory card. I’m totally regretting my purchase.

    An affordable phone will always be an affordable phone. Smh….my LG G2 with my full memory doesn’t slow down nor crash nor doesn’t respond. I even went to carlcare center here and was told dey dont have the software to solve any issue that has to do with Hot 2 as it is a new product. That i would need to go to their Ikeja center. *sighs* Really regretting my purchase sha.

  11. I had that issue just three days after i bought it. I didn’t feel eager to mention it before someone label me ‘bad belle’. The phone would be my first phone that is not from the big ogas dem.

  12. my problem is that all of a sudden my phone money is unaccessable. cant see my pics or music. i had to reinstall all my apps again. i need help pls 08034024010

  13. I would advice you get a memory card. That’s what I did too. Anything in my phone memory doesn’t display. Even if you connect to a PC. Only your memory card will be visible.

  14. It’s really a great mistake I made going for infinix zero. The freezing has become a constant thing. I have to restart the phone several times. the internal memory isn’t working. Everything about this phone is making me sick. Infinix is a scam.

  15. Lol… I have an Infinix Zero X506. A month into owning it, I started getting the “com.system.process.blah blah has stopped” messages… which causes the screen to go blank and freeze after you fail to pick an incoming call. Same month, it fell off a 12cm high side stool and the screen developed a little crack which rendered it unresponsive. I fixed that for 13k… at the vendor’s service centre.

    I lived with a battery which barely lasted 2 hours with data connection turned on and a phone that freezes every single time I got a call and didn’t pick 4 secs into the ringing. I managed with a 15000mAh power bank and simple alertness.

    2 weeks ago, I woke up, checked the notification tray and went to into the bathroom with the phone on the bed. 4 minutes later I got back, picked phone up… alas, SLOT 1: SIM CARD NOT DETECTED, SLOT 2: SIM CARD NOT DETECTED.

    My phone isn’t rooted. Wasn’t dropped. SIM tray wasn’t pulled or SIMs swapped recently. Just like that phone kaput!

    Next day, took it to Carlcare, Port Harcourt… a disinterested fellow offhandedly told me “Oga, its 13k. We don’t make those phones again”. Then he laughed at my scowl. So within 9 months I have to spend 26k to repair a phone I bought 29k? Jisos! Upon all the wahala I haff endured.

    Mistake I made is, I even went on to restore factory settings… and lost my apps and games in the process. So, I have no network, no games, no apps, no contacts… Phone just dey.

    The painful part is, I’ve had to recommend Infinix to more than 10 colleagues who went ahead and bought. Through their sorrows, I kept encouraging… Lol.

    Well, I don make the mistake. Even if Infinix starts making a new phone that can call Jesus Christ, they won’t find me. Eziokwu.

    Except they fix my phone or replace it. And of course, do serious repenting.

    I’ve already turned away 3 persons who wanted to get an Infinix. And I’m counting…

    Flee from Infinix or your life would never remain the same.


  16. I can’t access all my pix and music from my phone again. it just develop this fault I can’t fix. It is so frustrating. pls what can I do? and I Dnt have any backup

  17. This is really sad, I wish I knew this before I got this Infinix hot 2. My phone goes blank every evening and choses to come up 12hours later or more. During that period, the phone rings, I see the alert light but the screen is completely blank.
    I have done a hard reset,restarted so many times yet the screen stays blank. I have barely used this phone for 3 weeks.
    I don’t know what to do.

  18. Hi Lola,

    I will suggest that you have Infinix’s official support channel, CarlCare, have a look at your device. Also, have you updated the software to the latest available version? Mine wasn’t half that bad, and it looks like the recent software update has fixed the issue that I experienced.

  19. Pls I need help I too am experiencing the freezing, auto restart and go blank on my 6 days old infinix hot 2 phone. The device detected the latest software update and installed the patch successfully yet am experiencing the issue. I don’t know what to do. Before I thought of resetting the device. Seeing some of the comments, shows that resetting it would not solve the problem. Pls the producer should do something, otherwise this issue will spoil their marketing the phone. As for me now even my enemy I would not advice him to buy the phone.

  20. the worst phone ever is infinix, don’t even try to go for the infinite even if is free, I won’t refer it to anyone, wrong manufacturer, wrong product, and we Nigerian can accept any fake goods because of what we gonna eat. RUN FOR INFINIX RUN FOR YOUR LIFE, infinix killed 70 men in Lagos because the put their last money to buy the fake hot2 that they say it has 2foolish lie ram.. run o

  21. Seriously, this is no bad belle matter. D infinix hot 2 is a big disappointment. From day two I bought d fine, it started freezing, there’s nothing I haven’t done, as it was in d beginning so it is now I don’t know of forever. Infinix beta do smth to clean up their mess before they lose their market in Nigeria. Just too bad for a fone that was so loudly advertised. Wt is d point of d specs? 2gb ram yet d fone freezes like crazy, I av to reboot every time it does dt. I’m not even bold to use my camera in public cos my fone will disgrace me. What nonsense. I’m disposing mine. If u find a solution, good luck.

  22. To be able to access ur fone memory, u need 2 run Es xplorer, try to cut or copy files den a kinda file manager pops up. Make sure u choose a ryt path wer d process is being carried out.

  23. Whenever I want to set custom ringingtone in (es explorer file manager) always tell me set fail please I need a possible solution to it now please

  24. A Customer of mine bought infinix hot 2 and brought it back after 24 hour blank; showing only the back navigation button. i need help on this.

  25. my infinix hot 2 is working fine since all this while,and its already 5yrs old lols (5month) but just suddenly yesterday evening I can’t access all pics,video,music on less I switch to guests and I want to make a back up on my system so I can make a hard reset my system is not noticing it.but I think I caused it because I connect it with my system around 2pm just because I want to move some videos from infinix 1 to infinix 2 .so what I did was I rename d infinix 1 on d system as my name so that am not gonna make a mistake…. and I don’t rename it back to infinix …any help how to please…

  26. Mehn I really regret buying this phone. I wish I read all this complains before buying. I bought this phone not less than a month and two weeks. Now the Sim one flops, it shows Sim 1 empty. At first I thought it was network issue, had to wait for about 3 hours before getting Sim 1 black to work. I never root my phone neither change its imei it didn’t fall of my hand. Pls anyone with quick solution on this pls, WhatsApp 08035946600

  27. my infinix hot 2 is working fine since all this while,and its already
    5yrs old lols (5month) but just suddenly yesterday evening I can’t
    access all pics,video,music on less I switch to guests and I want to
    make a back up on my system so I can make a hard reset my
    system is not noticing it.but I think I caused it because I connect it
    with my system around 2pm just because I want to move some
    videos from infinix 1 to infinix 2 .so what I did was I rename d
    infinix 1 on d system as my name so that am not gonna make a
    mistake…. and I don’t rename it back to infinix …any help how to

  28. On the phone dialer page, you will see a 3-dot menu at the top right hand corner. Click on it. That’s where the settings is.

  29. My Hot 2 is a mess right now. Just two days ago there was an update, just after doing that i cannot download or send pictures or audio files from my whatsapp. And this is the case case where the updates are compulsory. After every update there is a problem. Is the update to make the phone better or worse? Infinix should sit up and stop wasting our time and money. This is the last infinix product i will every buy or advice anyone to buy. Can they make the updates optional? This is really crazy and frustrating!!!

  30. pls, my infinix x510 freezes sometimes when going through the net and I get a call. I have to remove the battery without putting the phone off. I hope there can be an adjustment for this.

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