Sometime late last year, I observed a physical fault on my Nokia N8. One of the two screw points on the lower jaw (that small strip where the menu key and microphone are located) was loose and the jaw began to wobble a bit. On closer inspection, it looked like there had been a break at that small critical point where the screw held the jaw to the main body.
Now, I am not in a habit of dropping my phones. As a matter of fact, I am one of the few people who truly know how to maintain tools. I use phones for a year, and they are in almost new shape when I sell them off. I drive a 2.5 year old car purchased brand new – and everyone thinks it was purchased 6 months ago. That is how careful I am with my
Anyway, I didn’t mind the loose section of the jaw much, until the same thing happened to the joint on the other side. Now, the joint on both sides were in effect broken. Still, the jaw didn’t come off.
Checking aroound the internet, there didn’t seem to be evidence that this was a standard problem with the N8. Apparently, this flaw in my unit was an exception, so I don’t think its something that aspiring N8 owners should worry about.
Anyway, I finally got round to sending my N8 to Nokia Care at Ikeja last week to have the lower jaw replaced. Honesty, I expected a bill, and I got one. It would be hard to convince anyone that I had not dropped the N8 to inflict that kind of damage. I was told that the replacement would be ready within 7 days, as the parts with the exact colour of my device was not available and would have to be ordered.
On Saturday, I received an SMS from Nokia Care notifying me that my device was ready for pickup. That was sooner than I had been told, so that was a good thing.
My assistant returned to Nokia Care yesterday to pick up the device. The jaw had been replaced but she was told that there was no charge on the replacement. She returned with the cash I had given her for the job.
While no company’s customer care is perfect, I have not once been disappointed by Nokia Care in all my years of taking my devices to them. I remember how they fixed (at no cost too) the E90 that I bricked on the very day that I purchased it. I remember Nokia Care replacing the failed keypad on mom’s mid-tier device after over 6 months of use – free of charge too
Apparently, Nokia is serious about honouring the warranty on their devices. It is one of the reasons that people who are serious about value should spend their money on devices that are officially supported here in the country.
Well, my N8 is back, looking good as new, and I can publish some comparison shots with its younger brother, the E7. Watch this space.
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