Remember that sleek quad-core, 2GB-RAM Android smartphone from Innjoo that had myself and several others drooling? It was the One that Elroy described as the fast race horse in our review. Plus, it cost just less than N30,000 in the market. And the guys at Innjoo had said that it would receive Android 5 Lollipop update.
Well, my romance with the Innjoo One 3G HD is over. Here is how it happened.
After we were done with our review of the device here at Mobility Arena, we kept it in the office for reference purposes. It was always in my care. If it wasn’t in my hand, it was locked away in my drawer. Eventually, months later, we decided that it was time to sell it off. A buyer paid and after doing the mandatory hard reset to clear the phone of my personal data, we shipped it off – the same way we had shipped hundreds of other phones to customers across Nigeria over the years.
We were surprised when the buyer called to say that the phone was defective and wouldn’t come on. After some back and forth with members of our team, he took it to Innjoo’s care centre at Ikeja where it was opened for inspection. The diagnosis returned was that the phone was “water damaged”. That was odd. It never came in contact with water in my hand. Water has never got into my office or drawer. And the phone pack is still with us and is intact. There is no touch of water on the pack – and the phone was always in that pack when locked away.
Eventually, we asked the buyer to return it and we refunded his money. We exchanged a few mails with Innjoo and we were asked to send it in for examination.
Once again, Innjoo returned a verdict of “water damaged” and slapped on us a bill of N19,000 to repair the phone. A member of our team has been to Innjoo twice, and Innjoo is sticking to its diagnosis of water damage. I am sticking my reputation on the line to affirm that water did not once touch that phone during its time with me, and that it functioned without any issues till the time we shipped it off.
I have owned over 135 smartphones in over 10 years. Only one of them ever got damaged in my care. One. That was a Samsung Galaxy S2. It fell from my hand, hit the floor and the screen was shattered. I paid for the replacement of the screen myself. Back then, it cost me N25,000. I took good care of the Innjoo One. If it had gotten damaged in my care, I would have had it fixed at my own expense (and I would never have allowed a faulty device be shipped to a buyer).
So, here are the possibilities that I can see:
- Innjoo used defective (rusted material, hence the appearance of “water damage”, if at all) materials in the production of the phone (which we cannot prove)
- Somehow, between our office and arrival at the buyer, the phone got water damaged (which I doubt, as there is no trace of water touching the sales pack, plus the pack was sealed in the mandatory synthetic bag for shipping)
- The phone got water damaged in the hands of the buyer (which we have no way of proving either)
Whatever really happened, I am not spending N19,000 to repair the Innjoo one 3G. I have moved on. May its soul rest in perfect peace.