Exploring MyEtisalat, the New Cool Self-Service Platform from Etisalat

Recently, Etisalat Nigeria hosted a Hangout on YouTube Live to launch their new self-service platform called MyEtisalat. The platform is designed to enable a quick, seamless user experience for Etisalat subscribers. The hangout session was loads of fun and there were several media celebrities in attendance, including radio personalities and bloggers. Our own Mister Mobility was there too to experience the new self–service platform for himself.

myetisalat app photo with mr mo

The event began with remarks by the Chief Product and Information Officer, Etisalat Nigeria, Otuyemi Otule, who emphasized the pride of place Etisalat takes in creating customer satisfaction.

MyEtisalat launch
Paul Ehiagbonare, Chief Product and Information Officer, Otuyemi Otule, UX Manager Andrew Enebeli, Head Media Etisalat, Gerrard Osugo

After that, there was the introduction of My Etisalat platform which is designed to help Etisalat subscribers access all the services and functions provided by Etisalat and also help them resolve most of the issues they may have without the need to call the customer care or the need to text or dial codes.

myetisalat app demo

While speaking at the event, Otuyemi noted that “MyEtisalat can be accessed via an app and on the web. The app is available on all major application platforms such as iOS, Android, Blackberry and Windows and is zero-rated, which means customers do not need data to use the application”.

MyEtisalat launch
Chief Product and Information Officer Etisalat Nigeria, Otuyemi Otule

The Self-service platform offers the following features:

  1. Customers can view the package they are subscribed to and also add plans, remove plans or move across plans with the self-service platform.
  2. At the click of a button, customers can buy airtime and data with a variety of payment options including their naira debit cards. This is particularly important, as it saves customers the stress of having to hunt for recharge cards especially in an emergency.
  3. The app provides security options for customers’ number, so if they lose their device, customers can easily MyEtisalat self-service to block their numbers remotely.
  4. Etisalat customers can manage several numbers with the same app. This makes airtime transfer and data transfer much easier.
  5. MyEtisalat makes it easier to monitor airtime and data usage.
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myetisalat app screen 1

The MyEtisalat can also be accessed via the web version

One of the coolest features I experienced with the app is that the platform can be accessed not only via an app but via the web on My.etisalat.com.ng.

MyEtisalat demonstration
Enjoying features of the Service.

This way, customers can manage their accounts easily from any location. MyEtisalat is indeed a first-of-a-kind self-service platform. It shows that Etisalat pays attention to the feedback of its customers.

Screenshots of the Service

Here are screenshots of the MyEtisalat service.

Data:
screen-2-data

Airtime:
screen-3-airtime

VAS:
screen-5-vas

Subscriptions:
screen-6-subscriptions

GEM Rewards:
screen-7-gem-rewards

Menu:
sreen-4-menu

Data Usage:
data-usage-oct-28

Bill Download:
bill-download

Bill Payment:
bill-payment

Block Line:
block-line

New Menu:
new-menu

iOS Packages:
ios-packages

Web:
web1

Web Settings:
web-2-settings

  • myetisalat

4 thoughts on “Exploring MyEtisalat, the New Cool Self-Service Platform from Etisalat

  • November 6, 2016 at 5:16 am
    Permalink

    Good one.

    (Some) PayTV services allow you manage your account. Financial service like banks offer same.

    I used to wonder why our GSM networks can’t provide a portal /facility where I can perform basic operations, including viewing a history of all my data usages, calls and sms within any specified period, as well as total costs to help analyze usage patterns.

    But I stopped wondering long ago.

    This is a good one from Etisalat, following in the footsteps of GLO (Nigeria)

    Hope others do something similar, and publicize it too

  • November 6, 2016 at 5:03 pm
    Permalink

    MyMTNApp is more user friendly. Etisalat should just bring back the old app or give its subrcibers, especially ipad users, the option to choose between installing the old app and ths! The web portal is sweet. The mobile version is just a total mess!

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