Nokia has had lots of PR nightmares in recent times – and I daresay that ALL of them have been self-inflicted. In this article, I want to focus on the subject of their continual pushing out of phones with outdated software.
By outdated software, I mean Symbian S60 3rd Edition and 5th Edition. Is it that those versions of Symbian are non-functional? No; they are.
But they are outdated in the sense that something much better is already out there – SymbianNext (that’s my generic term for Symbian^3, Anna and Belle).
When most people complain of Symbian, they are mostly doing that from the standpoint of Symbian S60. Take a look at this recent complaint springing from my review of the Facinate app for Facebook on Symbian phones:
This is what i hate about nokia, so my E5 can not get this… Oh yes i paid 43,000 and i cant get a single decent facebook app, anytime i hear them better the new symbian while leaving the other ones outside makes me doubt if i would ever get a nokia device again. When did this phone come out that its nw dead, make no mistake it has a 600mhz process and 256 mb ram so am pretty sure it can run better apss…..
As a nokia fan i tell you that they abandon their phones like too early, remember that symbian carla will nt come to n8, e7,e6… E6 when did that come out that its called nt eligible.
Nokia is highly confused…… And this should def be my last with them i have had it. Ps i bought E5 january this year and by march it was already outdated……… Talk of trash
Note that a valid complaint has been made. But note how that valid complaint has been easilly mixed with invalid thoughts.
It is not true that Nokia abandons their phones early. Till today, Nokia is still supporting S60 3rd Edition and 5th Edition with upgrades.
Also, note that the app he is complaining of was not made by Nokia. An independent developer was responsible for that app – and chose to ignore 3rd Edition (and we can’t blame him for that; who wants to keep supporting old software when the new is here and much better?).
But here is the point – Nokia is responsible for this mess. So valid or invalid, Nokia continues to generate complaints from users. Read: public relations issues.
How is Nokia responsible?
I said earlier when Symbian^3 was launched that Nokia should simply stop rolling out phones with older versions of Symbian. That way, the issues of apps incompatibility and fragmentation can be put aside in the shortest possible time.
Also, everyone who went to the market for a Nokia would be getting the newest version of their Symbian OS. The benefits are all too clear. Whatever other business considerations informed continuing to push out older software, the demerits are grievous and costly in the open market.
But, No. We have a mishmash of 3rd Edition, 5th Edition and SymbianNext devices. Unfortunately, the average user cannot tell the difference. He buys a phone running 3-year old software, gets burnt using it and simply screams blue murder! Rightly so, too.
All the best apps are on the most up-to-date versions of Symbian. Devices running older firmware will get ignored one way or the other by developers. As long as Nokia keeps pushing those older firmware, users will keep screaming, whether or not all of the noise is valid.
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