A little introduction may be in order, so that you can understand the position from which I am writing.
I have been a loyal Nokia customer for most of my mobile life. Out of over 60 mobile devices that I have used, more than 30 have been Nokia. More specifically, I have been a Symbian smartphone rooter for years. I branded myself “Symbian Inside”. As a matter of fact, I believe I invented the phrase.
Not just Symbian too. I have kept faith with the Communicator heritage. I used the 9210i. Then the 9500. Skipped the 9300 and got the E90 too when it came out. I currently own the E7, which by the way is a dear gift from you (at least your West Africa operations). Oh, I would have purchased an E7 even if you hadn’t sent me one. I am that much a fan of Symbian Communicators.
You see, we are dear friends. That is why I must tell you the truth: you are getting it wrong with the Symbian Anna firmware update.
In a nutshell, imagine the millions of loyalists who went out and purchased a Nokia N8, C7 or E7 all watching those Anna videos online, or envying their friends who just arrived at the party with an E6 or X7 as they enjoy and show off Anna’s new features.
Also imagine users of those older Symbian ^3 devices still using the quite capable but slow and clunky browser while much older Symbian S60 v3 and v5 users are already enjoying the newer Anna browser on their devices.
The worst part is that new C7, N8, and E7 devices now ship with Anna running on them. So, some guy buys an N8 today and he has Anna, while those who purchased it 4 months ago – those who kept you in business till date – are still stuck on S^3?
Why do you seem to love to mess with your most loyal users’ heads in this manner?
Where you trying to sell more new devices? If so, bad move. Wouldn’t it have been better to update existing Symbian^3 devices with Anna first, then users of those updated existing devices can deliver powerful word-of-mouth referrals and recommendations?
Imagine the countless number of bloggers, workers, executives, and geeks who would have done some free extra publicity for you if only Anna got on their devices before now.
There are those who have found a hack for Anna on the N8. I have an N8 too (again, another superb gift from you), but Lawd knows I don’t want to invalidate my warranty or risk bricking it by using the hack.
Dear friend, I don’t know what you are thinking, but this is all wrong. You are asking us N8, C7 and E7 owners to wait till “August ending” for Anna? Do you know how eternally far away that is? Plus, with your track record of delayed updates, that EDD could as well mean “September ending”. No offence meant.
I am hoping that you do not deploy this same fan-wearying strategy for your upcoming WindowsPhone devices. It would mean that not much has changed.
In the meantime, it is said that a bird in hand is worth two in the bush. In consumer-speak, that would mean that any one available phone and/or platform is worth any two upcoming ones. I am bored right now. Bored stiff. And my eyes are looking at some of your competitors’ offerings, and those are in hand now. Anna is still in the bush for the majority of Symian^3 users.
It’s your fault if some more of your fans cross over as many others have done in recent times. I love my Symbian anyway, but I suspect that you are desperately trying to alienate me and many others who live on the cutting edge of mobile technology.
PS: Please get rid of those EDoF cameras in your flagship and highend range. EDoF cameras may have their merits for the commonality of users, but for the geeky, high-flying, cutting edge types who splurge on your high end devices, those newfangled cams are a sour taste in the mouth. Auto-focus please!
This letter is too long already, but if a friend won’t tell you the truth, you need to go find new friends.
I remain your friend and loyal fan (even if a little frustrated right now),
Founder of MobilityArena. Yomi’s journey in mobile started in 2001. Besides obsessing over mobile phones, he also started creating WAP sites (early mobile-friendly websites created with WML). He began writing about phones in 2004 and has been at it since then. He has owned over 200 devices, from Symbian, Palm, PocketPC/Windows Mobile, BlackBerry/BB10, webOS, Windows Phone, Firefox, Ubuntu Touch, to Android, iOS, and KaiOS operating systems.