This mini-review was submitted as a comment yesterday by a regular here, karmawa, but I thought it merited a post of its own. – Yomi
After a month of using Etisalat Internet via their bundle package I thought would be good to share my experience with the rest of you.
Area of usage – Yola Adamawa State
Bundle used via Etisalat USB modem and EDGE
Previous connection used ZAIN (for some comparison)
I have been able to connect with mostly no problems. There was a few times where a few timeouts and the connection going from net to local occurred but nothing drastic, after my experience with Zain its something one can live with, believe me!
there were a few days when everything slowed down quite a bit BUT all and all speed has been great, browsing is smooth with pages opening up with no hitches at all. File downloads are a breeze for instance updating my computer (roughly 200MB) took about an hour, now considering that it would take 5 days(or more with all the timeouts) to update via ZAIN you can see I’m quite happy with this.
Software User Interface
Installation was hassle-free. It is easy to use and works with no problems, keeping track of usage, etc, is painless.
*they are trying* there have been instances like all the other companies where the reps are not very well informed, but at least :
a. you always get to talk to a customer service rep (calls are always answered, no go to the website or to a shop in this case)
b. they are polite and friendly and try their best to give you the information that’s needed.
Here’s my experience with customer service earlier today.
I started with the 500mb plan and decided that the service in general is good enough to motivate me to migrate to the 3GB plan.
I sent an email with the request for the upgrade. 30 minutes later I got a call from a representative to informed me that he would be doing the upgrade in a few minutes. He stated that as soon as it was completed he would call back to confirm that all is ok.
20 minutes later I got a call back from the same rep to notify me that the upgrade had been done and for me to check my balance. He also had the courtesy to reply by email to finalize the request.
To be honest I was VERY, VERY impressed with this.
To wrap up this very long comment (sorry Yomi!!) it has been great using Etisalat so far, I hope they continue with a complete focus on always improving.
All I know is, NOW WE’RE REALLY TALKING!! Well done Etisalat!
Submitted by Karmawa