I was one of those who jumped on the excitement of StanbicIBTC’s Instant Account based on the recommendation of Mr. Mo. After jumping in and opening an account online account, I have run into a brick wall with StanbicIBTC. The Instant Account is not as beautiful as they want us to believe.
First, the fine prints when opening the accounts didn’t mention anything about how one won’t be able to use the account like any other. I understood that some measure of restriction will be in place. What I didn’t envisage was the total cluelessness of Stanbic staff about my account. You see, I am now stuck with a savings account that I am neither able to access via StanbicIBTC’s mobile app nor withdraw from even after a trip to the bank (so much for virtual/digital banking. See me see gbege.
After finding out about the lack of mobile app access, I told myself, “Okay, Glad; just use the account for only savings.” So I moved some not so small monies into it for savings. Last week, I needed a domiciliary account and I walked into a StanbicIBTC branch, I was told I needed to upgrade my savings account first. Oya, Upgrade na, the pregnant customer care lady shoved two booklets- about 10 pages each- into my arms and said, “You will need to fill these”. I went like:
I am not understanding.. Back up.. You mean, I opened an online account with your Bank without forms and I need a booklet worth of information to upgrade it? But I am the chief experimenter. So, I collected the forms and started filling. Truth be told, it took me almost one week to finish filling out those annoying forms. I eventually went back to the bank, armed with my birth certificate, WAEC result, NYSC discharge certificate, Utility bill and the rest. See ehn, I wish I could fully write out my frustrations.
After spending a week completing the long forms and submitting them, it turned out that of the two booklets that I filled, only one was needed. The pregnant customer care lady got a very bad side eye for this.
After 7 working days, my Savings account will be “opened”. Thereafter, I will be required to draft a letter to the bank manager requesting for a Dom account to be added to it. Verification takes another 7 working days. To top it all, if I require a Debit card, add another 7 working Days. Kuku kill me, Stanbic IBTC. Just kill me now.
The last strike was the craziest. Since, I can’t use the app, I can’t transfer the funds in the account over the internet. I picked up a withdrawal slip and attempted to withdraw some funds in the account. The drama was unbelievably ridiculous. I was first asked to sign in three different places, then asked for right and left thumb prints, then asked to write out my BVN number and to call out my middle name.
Finally, I was told the account doesn’t have an identity, and as such, the funds in it cannot be given to me. MY OWN MONEY o! I am done, StanbicIBTC. I left the bank thereafter, licking my L as I went. My woke people problems has just begun.
To be continued.