I hate writing rants against businesses. I know what damage that such writings can do. Yet; it often seems that some businesses delight in pushing subscribers to the edge of the cliff.
Permit me to open this article with the question: Who the bazooka trains the customer care agents at Glo?
Years ago, though I had the correct GloDirect settings on my Sony Ericsson P800 smartphone, the guys at GloWorld Opebi could not get my line working. I was given a number at Glo VI to call.
The lady at the other end of the line insisted that my settings were wrong (though I explained ad nausea that they weren’t), and asked me to come all the way to Victoria Island to have the phone checked.
It was obvious to me that my line had not been activated/provisioned/whatever on their switch, and I said so, but she wouldn’t even entertain that possibility.
I found the time to drive there. The broad looked through the settings and blushed red – the settings were correct. She asked to go to the engineering room and came back to confirm what I had already told her a hundred times on the phone 15 kilometres and many hours in traffic away – my line hadn’t been provisioned.
It was at GloWorld Opebi that a gentleman client of mine was told years ago that his Sony Ericsson P910i could not browse 3G. He came to me with the issue. I set it up for him and he was browsing 3G in 10 minutes.
It was at Gloworld Opebi that I was told that my fax-enabled Nokia 9500 Communicator could not receive faxes, even though I had sent and received a couple of faxes on the device with official settings.
It was also at GloWorld Opebi that I was told that the GloFlat settings were for PCs and modems and so would not work on my phone. It turned out that the nice lady didnt know what she was saying too, because those settings worked and continue to work on millions of phones today.
So, what led to this article?
Dad uses a Nokia 6760 Slide, a Symbian 3rd Edition smartphone, with a Glo SIM for his mobile email and internet needs.
He has been using it that way since March last year when I configured his IMAP mail on the device. He got his mails and browsed without issues. In recent times, as we all know, Glo’s mobile internet service (and voice and SMS too!) has been one messed up piece of sh!t. You should read Wale Falade’s Glo with Pride?
Dad took a trip to Opebi GloWorld (by now you should know what crazy ejaculations to expect from the mouths of those lads and lassies). He was told that email does not work via the built-in email client and would have to access his mails via the browser instead.
By the gods of mobile, who still says stupid things like that in 2011? You know, i really think we should have a section on this site named, “Customer Care Agents Say The Darndest Things“.
It was obvious that the base station servicing dad’s area was where the problem was. You see, everytime I went visiting my old man, my own Glo mobile internet service went AWOL too. Once I was out of the area, it worked without issues.
I was with him again yesterday, and all through the time i was there, mobile internet on my Nokia N9 was comatose too. He couldn’t browse or check email. I couldn’t browse or check email.
Try explaining such a simple concept to the all-knowing guys who are supposed to attend to you at Glo, and you stand a better chance of dying from a heart attack than of getting any solutions.
I told dad to get a SIM from another network and dump them like hot iron. I am so freaking tired of Glo’s newfound love for mediocrity – poor quality of service, and absolutely terrible customer care.
I have issues with MTN, Airtel and Etisalat too. None of them are superb, but Glo takes ineptitude to a new definition.
These guys should stop running a casino and run the mobile network that they were licensed to run!
There, I said it. Do I feel better now? Heck; no!
Founder of MobilityArena. Yomi’s journey in mobile started in 2001. Besides obsessing over mobile phones, he also started creating WAP sites (early mobile-friendly websites created with WML). He began writing about phones in 2004 and has been at it since then. He has owned over 200 devices, from Symbian, Palm, PocketPC/Windows Mobile, BlackBerry/BB10, webOS, Windows Phone, Firefox, Ubuntu Touch, to Android, iOS, and KaiOS operating systems.