The pursuit of Airtel Truly Unlimited Plans

This morning, Airtel’s social media handles announced that the Truly Unlimited Plans were ready and directed the public to go to an Airtel centre.

The plans announced plans are:

  1. Unlimited 10 for N10,000
  2. Unlimited 15 for N15,000
  3. Unlimited 20 for N20,000

For details, head to an Airtel centre, we were told. So I headed to one. 

There, the first rep I spoke with told me that details of the plan were not ready yet. Disappointed, I headed out for another errand. 

On my way back from an errand, I observed that someone else manned the help desk. So, I popped in again and asked about the new unlimited data plans. 

This time, he listed the data plans and said they are truly unlimited but throttled. Ah. We were making progress. At least, this was some info. 

I asked for the throttle thresholds, and the gentleman began to blabble. The plans are unlimited at burstable speed but get throttled to 256 kbps. 

At what point does the throttling occur?

Airtel rep: It is determined by the system.

By now, I had that “Don’t BS me” look on my face.

“You mean you are telling customers to come subscribe for a data plans. Whose details and terms of use are this vague?” I asked.

He replied with a repetition of some of the stuff he had said earlier. I told him I wouldn’t subscribe to a service with such vague details. He smiled professionally (kudos) and replied that he would forward my feedback and thanked me. 

I thanked him and left.

Airtel unlimited plans

What we know for sure right now are the following: the cost of each of the three packages, that they are throttled, and that each of them has a 30-day validity period.

At the time of writing this, there is no information about the new plans on Airtel Nigeria’s website either. We wait.

Updated Info here: Airtel Unlimited 3G: Everything You Need To Know

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8 thoughts on “The pursuit of Airtel Truly Unlimited Plans

  1. It’s a pity that a company will bring a product into the market without adequately training those who are supposed to sell the product. It won’t be the 1st time anyway.
    Definitely the difference between the different plans would be either the point of throttling or the throttled speed, or both.

  2. Update on this. A colleague shared this with me:

    The N10,000 package has a 100GB fair usage cap,
    The N15,000 package has a 125GB fair usage cap, and
    The N20,000 package has a 160GB fair usage cap.

    I am yet to confirm this though.

  3. A friend finally got to speak with Airtel to get information about these unlimited packages. Here is what he got:

    N10k plan has a 40 GB fair usage cap
    N15k plan has a 65 GB fair usage cap
    N20k plan has a 100 GB fair usage cap

    1. I spoke with an Airtel rep today and he confirmed that above fair usage points. However, he kept insisting that the plans are not throttled. Which doesn’t make sense. If not throttled, then Airtel does not need three plans, as the costlier two plans become redundant and of no value.

      I asked him to confirm. He spoke with his supervisor and came back to say what he told me was correct. I thanked him and hung up.

  4. Airtel reply to a comment on Facebook saying, the moment the N10,000 plan get to 40GB, the internet speed reduce, it means slow internet network is what you have left until the end of the validity period. Too me, that is bad idea and I will never encourage anyone to go for the plan

  5. Dear Omo Ola, the Airtel unlimited data plan is valid for 30days but after using up to 40gb on the 10k plan browsing speed will be slightly slow, until the end of your data validity. You have a higher threshold for the larger plans, that is just the difference. Airtel replyed to a comment on Facebook

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