“Unfortunately App has stopped” is a fairly common error message that Android users get on their phones. This help guide provides a few solutions to that problem.
Like all software, Android applications sometimes have issues as we use them and then throw up errors. This particular error has a number of solutions that work. In the next section, we walk you through those fixes.
Solutions for the “Unfortunately App has stopped” error on Android
1. Restart your phone
A phone restart is always recommended as a first step for many software issues. It is no different here. Restart/reboot the phone and then use the app to see if the problem goes away. If it doesn’t, jump to the next step below.
2. Check your memory card
If you use a memory card in your phone and are getting the “Unfortunately App has stopped” error, you should check to see if the problem is not that your card has been corrupted. Just remove the card from the phone and try using the app that was giving the error.
If the error persists while your memory card is removed, then your card is not the problem. Proceed to the next solution.
3. Clear the app’s storage
Clearing the app’s storage (or cache) gets rid of saved data for the application. Usually, that solves the “Unfortunately App has stopped” error. Here is how to do that:
- Open the Settings app on your Android device.
- Scroll down and look for Apps. Tap on it.
- Scroll down and look for the app giving the error; tap on it.
- Click on Storage and you will find two options – CLEAR DATA and CLEAR CACHE.
- Tap on CLEAR CACHE. Do not touch CLEAR DATA, as that will wipe all the data, settings and logged in accounts for that application.
4. Clear the app’s data
If clearing the app cache fails to resolve the problem, you might want to consider clearing the app data. This is the same thing as resetting the application. It wipes out all the data, settings and logged in accounts for the app in question.
Follow the steps in section one above, but this time tap on CLEAR DATA.
5 . Update the app
The next possible solution is to check if there is an update available for the app. App developers often fix issues with their apps via an update.
To check for an update, open Play Store, tap the menu on the left and tap “My apps & games”. Available app updates will be displayed. If an update is available, run it and then try out the app again to see if the problem has gone away.
6. Re-install the app
It is time to un-install and then re-install the app if the problem still persists after carrying out the above procedure.
7. Perform a factory reset
Where everything else has failed, a factory reset is recommended as the last option to resolve software issues on your smartphone or tablet. Note that a factory reset will wipe your device completely clean. A reset is a drastic action to take. It is advisable that you back up your data before proceeding.
To do this, go to Settings -> General Management -> Reset -> Factory data reset.
Which of these solutions fixed the error for you? Do share with others.