Lagos, Nigeria; October 4, 2012: As part of activities to mark the World Customer Service Week, Unity Bank Plc has again restated its commitment to its customers and meeting the yearnings of its entire stakeholders through value creation.
This commitment was reiterated by the Managing Director and Chief Executive Officer of the bank, Ado Y. Wanka, represented by the Executive Director, Lagos and West Lanre Fagbohun while speaking at the interactive session with the media in Lagos.
According to him, the bank has put in place measures to allow for superior customer experience as never been seen before in the banking industry. Some of these measures he went on to say, include excellent security measures to ensure that on-line banking and transactions’ safety are guaranteed and uncompromised in a bid to safeguard customer identity in support of the cashless policy of the Government.
He said “without an adequate security measure put in place, there is no way that Unity Bank would have been awarded the certification of International Standard Organization (ISO) for information security and we are proud to say that we are one of the four banks that have this certification in the industry”. Unity Bank was the first deposit money bank in Nigeria using the ‘BANKS’ application software to upgrade its IT infrastructure to Oracle 11g with Web Logic. The upgrade was carried out to guarantee long term data integrity and confidentiality of the bank’s customers’ information and records as well as high level data resilience”
He also spoke on other initiatives/products that the bank has in the market such as the recent launch of the three (3) variants of MasterCard; MasterCard Verve Naira, Holy Trip MasterCard Dollar for Muslim and Christian pilgrims and MasterCard generic Dollar, which is an indication that Unity Bank has joined the prestigious league of MasterCard Principal Member Banks worldwide and that its membership license empowers the Bank to sponsor other banks in Nigeria who may desire affiliate membership license from MasterCard Worldwide. He further explained that Unity Master Card variants are accepted at over 1.9 million ATMS and 29.4 million merchant locations worldwide.
He also spoke about the relaunch of its mobile banking application, Unity Mobile, which places the bank in a leading role in the financial services sector by providing customers with secure real-time mobile transaction capability. According to him, all these and other initiatives are aimed at meeting the customers at the points of their need, “the customer is at the core of our business and with over 250 branches spread across the 36 states and the Federal Capital Territory, we are determined to meet the needs of our customers whoever and wherever they are.”
There are also plans on increasing the branch network nationwide; stressing that with over 40 branches currently in Lagos, there is a need for expansion, so as to accommodate new customers who may want to enjoy the service and products the bank already offers. He explained that this is in spite of the fact that Unity Bank already has about 300 branches spread across Nigeria but there is significant volumes of unbaked public that still require banking services across the nation.
On the areas of Corporate Social Responsibility (CSR), the bank has invested a lot, with focus on Education, health, road safety and relief for flood victims.