Every day, year after year, I read and hear people insult MTN over their services. It is almost a never-ending stream of insults and complaints. Yet, the statistics paint a different picture. For voice, MTN is the leading network by far and has twice the subscribers of the network in second place. Twice. For mobile data, it is even worse: MTN is also the boss there and has over twice the numbers that its nearest competitor has. See our Quick Facts page for subscriber statistics.
So, indeed, everywhere you go and everywhere you turn, you see MTN’s dominance. It has been argued that this dominance is because MTN has the widest coverage in the country. While that may be true, I do not believe that the difference in coverage is so huge to warrant those figures. As a mater of fact, during some of my travelling around the country, there have been places where I couldn’t get an MTN signal but got from another network.
So, I am not convinced that coverage is all there is to MTN’s dominance in Nigeria. For all the bile that the Y’hello network gets, there must be something/s that they are doing right. In my opinion – and that of others – the bile is relative. A huge subscriber base means more visible complaints, but as Sanusi put it, if one checks complaints versus subscriber size, one will be surprised.
Numbers don’t lie, and the numbers say that a huge chunk of Nigerians still prefer to depend on MTN for both voice and data.