Back in April, I wrote a piece titled Backup and Synchronize Your Contacts, Pictures, SMS and Calendar with ZYB.
Unfortunately, Zyb has left many subscribers with a bad taste in their mouths. Here is the story.
I needed to synchronise my contacts to a device I was testing, so I logged into my Zyb account two days ago to have the Zyb sync settings sent to the phone by SMS.
The first thing I noticed on logging in was that my account was reading, “Set location”, though I had registered with my full details, including selecting Nigeria as my country way back.
When I clicked through to set my location, presto! – instead of the extensive list of over 100 countries that had been there for years, I met a very concise list of a handful of countries. The majority of countries, who had been on the list before, had been cut-off.
The bad part is that I never got a notification from Zyb that they were pruning their service. Yet, Zyb regularly sent reminders that I haven’t synced my contacts, so it is clear that they have the capacity to notify users of a change of this magnitude. Perhaps they did send the notification, but it got lost in transit?
Anyway, I have suddenly discovered that I have been cut off. So, here I am with 492 contacts in my Zyb account, and I cannot synchronise them with any device at all.
This is NOT the way to provide service. A thumbs-down to Zyb on this one. Oh, yes; and a goodbye too.
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