Matthew Miller is one of the most objective writers around in the world of mobiles. He is one of the few people who understands the mobile space…

Another Windows Phone user gives up

Matthew Miller is one of the most objective writers around in the world of mobiles. He is one of the few people who understands the mobile space and is not bitten by fanboyism for any platform.  In other words, he is like me. He is kindred spirit. When I need to get away from all the hype and noise, I read Matthew Miller’s blog, Smartphones and Cellphones.


Mr. Miller has owned and used devices from vitually every platform and clearly understands their strengths and weaknesses. One of his owned devices is the new HTC HD2, a Windows Phone. You know, the one with a monster 4.3 inch display and monster specs. But his expertience with this flagship Windows Phone device has resulted in his giving up on Windows Phone. The user experience simply has him frustrated.

Matthew writes:


I have spent the last 10 days or so in near constant frustration every time I tried using the HD2 and I am just tired of the lock screen freezes, scattered operating system menus and pieces, inconsistent media experiences, limited 3rd party application availability, and more.

While Matthew is only one person, it is a sad day for Windows Phone when someone as level-headed as he is gives up on their platform. It speaks volumes.

Of recent, I was shopping for a smartphone for long-term use. By long-term, I mean at least 365 days. My options included three Windows Phones – Sony Ericsson X2, Samsung B7610, and an HTC Touch Pro2. Honestly, I couldn’t get over the vanilla interface of the Windows Phone OS, yet every available interface modification by individual manufacturers presented issues that I found difficult to overlook.


Either the modifications introduced inconsistencies in the user interface (one of the reasons I loathe using Symbian S60 5th Edition at the moment), or they consumed resources that hampered usability in some way e.g. the B7610 – having two media players, two calendars, two contacts apps, et al. For every stale-looking app in Windows Phone, Samsung created a pleasant-looking alternative co-existing with the vanilla version on the device. How intuitive is that?

I eventually chose something apart from Windows Phone.

Like several others, Matthew has walked. Too many people have walked away from Windows Phone over the last few years, such that its marketshare has diminished to critically low levels. Windows Phone is an endangered species. Can Windows Phone 7 reverse the trend?

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Founder of MobilityArena. Yomi's journey in mobile started in 2001. Besides obsessing over mobile phones, he also started creating WAP sites (early mobile-friendly websites created with WML). He began writing about phones in 2004 and has been at it since then. He has owned over 200 devices, from Symbian, Palm, PocketPC/Windows Mobile, BlackBerry/BB10, webOS, Windows Phone, Firefox, Ubuntu Touch, to Android, iOS, and KaiOS operating systems.

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This Post Has 20 Comments

  1. Your article got me confused. Perhaps you should have stuck with windows mobile and the windows phone nomenclature. They mean different things!

  2. I’ve read miller’s article titled; “That’s it, I am done with Windows Mobile until WP7”. His was more elucidative, differentiating the terms “windows mobile” from “windows phone!” perfectly. I think I have read one or two of his posts in the past

  3. Afewgoodmen,

    I am not sure that you understand how Microsoft has re-branded its mobile OS. All devices running Windows Mobile 6.5 are Windows Phones, according to Microsoft. Yes; Windows Phone 7 is yet to arrive, but it is only a part of the Windows Phone universe.

    You may want to visit the official Windows Phone website to clarify this. Your confusion on the subject didn’t come from me.

  4. I ve never been a fan of Wins Mobile phones……with the coming of WP7 Series, I may become one….

  5. @Yomi

    Why, o why must you have to write thus kind of stuff just shortly after i invested heavily in moto Q from starcomms. Thank God the phone is practically free and the whole package is less than the cost of the data plan.

    Spoil sports…..

  6. With so many negatives being brandished about all phone OS’, can someone please suggest which is best. Just when you think A is good then someone shoots it. Yet you think another to be the best thing since sliced bread, again your expectations come crashing down.

    May be we start ranking them instead.

  7. I will start this discussion suggested by Archie. From number 1 phone, in Ascending order;
    1. iphone OS
    2. Android os
    3. Bada OS
    4. Maemo/Meego
    5. Nokia Symbian
    6. Blackberry
    7. WIndows phone 7
    8. Windows mobile

    Mind you, this classification is based on User interface and functionality. But UI has a higher score. Of course iphone OS tops the list. NExt is Android!

  8. The truth is that each mobile OS has its pluses and negatives. Yes, some are really in danger of extinction.

    Windows Phone is just so bland now, and sometimes frustrating (especially the touchscreen version), what with each manufacturer trying to make it look and feel better.

    The most promising OS now is Android. Maemo and WebOS are good, but the uptake is not as good as with Android.

  9. Bayoabu,

    It is amazing that you are able to rank mobile OSes with such certainty, even those that are yet to hit the market. A few questions:

    1. How many of the OSes you listed above have you used personally?
    2. How were you able to determine the rankings of Windows Phone 7 and Bada, seeing that they are not on the market yet?
    3. Apart from UI, what other parametres did you employ in coming up with the above list?
    4. In what ratios did you apply the parametres, and how did you determine such ratios, bearing in mind the wide variety of user needs and requirements?

  10. @Yomi Adegboye. I think I would have to agree with you. If BAyoabu doesn’t find answers to your pertinent questions, then there is no way we can critically appraise his mobile OS stratification.

  11. i guess there is just no one single mobile phone with all the specs and features to satisfy todays highly techie consumers… our needs are just simply insatiable. well… i have come to love the windows mobile with all its handicaps…. lets face it, which os doesn’t have one?

    However, with all the increasing resources out there by developers.. especially the xda developers, there is almost no problem with the winmo that does not have a solution. cabs, tweaks and even the installation of custom roms provided by these developers have been able not only to solve these problems but also add new features initially absent in manufacturers’stock roms.

    the HTC HD2 for example will appear to be a disaster at first use after purchase. but a visit to xda and application of a few tweaks here and there… you’ll have it just the way you want it…. even better.

    I dont think i will be leaving winmo for now…. not even for the iphone which i still very much see as great gadget…may be some time in future though

  12. belushi,

    What you and other geeky types ike us consider as a strength of WM 6.X is actually its Archilles’ Heel. The mass market – where the money is – does not want an OS that has to be tweaked after purchase. They want one that just works nice and easy.

    That is the edge that the iPhone has, and that is why Windows Phone 7 is taking the shape it is. It is the reason that WM 6.X never hit it as we hoped it would. Powerful; yes. User-frindly; not by a long short.

  13. Yomi, you know u be my oga…. my geeky nature took a big leap with your assistance on custom rom installation. having read a lot about the windows 7 and all its restrictions, honestly, i am not anxious anymore.

    i understand your point on the market need for a perfectly working os out of the box. dont we all want such. however, the flexibility with which winmo 6.x can manipulated to add/removed features i adore. After reading your take on android, i started checking on it.. but for some other reasons, i will most likely still stick to winmo..esp for the exchange service (to sync my office mails/calender/tasks e.t.c.).

    May be i stiil need to read more about the other os so as to appreciate them more. especially the iphone OS. there is always these heavy talk down of the OS by independent developers cos its not open to tweaking. i dont think its right. infact, we are yet to have the iphone killer abi? the HD2 gave it a shot…the results according to people really differs depending on whose side you are (iphone / HD2).

    may be when i read more about iphone os and android, i may just decide to switch… but that 4.3inch screen of the HD2 is too tempting… and things you can do with it as celebrated on xda are damn too enticing.

  14. Apart from tweaking, a user interface should be intuitive, responsive and fun to visualize and use. Win Mo is definitely good, but the interface is drab.

    @ Belushi. I hope that when windows phone 7 comes along you would be bold enough to let go of the WIn Mo phone and OS. Because even Microsoft itself have rejected Windows mobile 6.5. Infact, it has killed the line and OS and API in favour of the all new and shining Windows phone 7 .

  15. Dear Yomi,

    I have been use all blackberry new versons, at present I am using HTC HD2, for me its an wonderfull invention, specially I am enjoying WIFI Router…and ready to download stocks,and attach file (very faster)
    but push messege (Email)is not faster like black berry, can not use Gtalk and yahoo messenger.
    Please I need your suggestion which is the best phone as on date? for communication business and official needs?

    Rakesh (India)

  16. Rakesh,

    Your HTC HD2 should meet your needs, if your only gripes are those listed above. For email, you can schedule the mail client to connect to the server more often (about 10 minutes is good).

    As for Gtalk and Yahoo Messenger, any one of the numerous 3rd party applications for Windows Mobile should do. Try out Fring, for example.

    But if you are still not so comfortable with the HD2, it looks like you are better off picking up a BlackBerry again.


  17. afewgoodmen,

    Because even Microsoft itself have rejected Windows mobile 6.5. Infact, it has killed the line and OS and API in favour of the all new and shining Windows phone 7

    Where did you get this information from? The last time I checked, Microsoft said they would continue to support Windows Mobile 6.5.

    Also, I am of the opinion that most present 6.5 users will not be down with 7 when it arrives. The latter is too dumbed down for what classic WM enthusiasts like to have.

  18. @ Yomi Adegboye. by “has killed the line”, I meant that the Windows phone 7 is totally differnt from the windows mobile 6.5. It is a totally different OS from the ground up. Continuing support for Win Mo 6.5 by Microsoft is similar to microsoft supporting Windows XP and Vista for now. The end is definitely near! It is just a matter of time!

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