Like Sheep Led To The Slaughter

sheep-consumers

Last night, a GSM network in Nigeria threw its customers into a data blackhole. It wasn’t the first time. I’m betting my life that it won’t be the last. Plus, lots of subscribers have also reported their airtime vanishing.

Typically, the subscribers are full of angst – and are doing the usual. By the usual, I mean, ranting, complaining, griping, and even cursing.

What I find odd is how a network gets complained about so much by subscribers, but they never think of losing the SIM. I mean, come on! Drop the SIM and get another one, or STFU!

Don’t tell me that all the networks are the same, so there is no use switching. No; they are not all the same. I have a SIM for each network for review and monitoring purposes, and I know that they are not all the same. Of course, this network is not the only one with failings. They all have failings.

Like all OSes and platforms have failings. People should look at what they need and use what works for them. This continual cycle of tirades against a network’s failings tire me. Do something about it or shut up. Go elsewhere. Get a lawyer and sue their behind. Organise a picket. Anything legal. Just stop the foaming in the mouth.

We are so docile as a people. Sheep. Mumu. It is my conviction that complaining and murmuring is the top national pastime of Nigerians.

It is like getting raped again and again by the same guy but you keep hanging out with him. You need help. Really serious help.

Also read:  The enemy of my enemy: Microsoft to invest in Android rogue, Cyanogen

Shoot me, then go have a happy Easter (if your network lets you)!!

Mister Mobility

I started blogging about mobile in 2004 as a fun way to share my passion for gadgets and mobile services. My other interests include digital media, speaking and teaching, photography, travelling, and dancing.

0 thoughts on “Like Sheep Led To The Slaughter

  • April 6, 2012 at 9:54 am
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    It is like getting raped again and again by the same guy but you keep hanging out with him. You need help. Really serious help.

    Bunch of masochists, eh?

    Suffering n smiling!

  • April 6, 2012 at 10:15 am
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    I thanks God I long got off that Network, It happened to a friend, she called help line for hours, the line kept ringing off… this morning when they picked up, they said she’ll get her money back in an hours time, its been long over an hour and still no show. ( lies n deceit can only last for so long) calling lines on that network this morning na work. Which body is supposed to monitor quality of service in this country. i tire o!

  • April 6, 2012 at 10:38 am
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    I have a SIM for all d netwks too. Ever since I noticed the network issues and I could not get value for my money, I simply moved on, and here I am today enjoying my new found love! How can you be paying for a service that you are not enjoying and yet U????? prefer †?? complain rather than move on!plsssss, Happy Easter †?? U????? all!

  • April 6, 2012 at 10:40 am
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    I have a SIM for all d netwks too. Ever since I noticed the network issues and I could not get value for my money, I simply moved on, and here I am today enjoying my new found love! How can you be paying for a service that you are not enjoying and yet U????? prefer †?? complain rather than move on!plsssss, Happy Easter †?? U????? all!

  • April 6, 2012 at 10:41 am
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    I have a SIM for all d netwks too. Ever since I noticed the network issues and I could not get value for my money, I simply moved on, and here I am today enjoying my new found love! How can you be paying for a service that you are not enjoying and yet U????? prefer †?? complain rather than move on!plsssss, Happy Easter †?? U????? all!

  • April 6, 2012 at 11:00 am
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    I have a SIM for all d netwks too. Ever since I noticed the network issues and I could not get value for my money, I simply moved on, and here I am today enjoying my new found love! How can you be paying for a service that you are not enjoying and yet U????? prefer †?? complain rather than move on!plsssss, Happy Easter †?? U????? all!

  • April 6, 2012 at 11:16 am
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    It’s only true seemless number portablity that would put paid to the groans and murmuring of customers . .I myself would migrate to one of the green colured networks . .cos it appears greener with lush googies over there ** smiles**

  • April 6, 2012 at 11:34 am
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    Had neva had to urge to use MTN n never will. I guess the people using mtn have â reason for doing so…….. For better for worstest! Don’t think they will dump mtn though, they will just keep complaining as usual.

  • April 6, 2012 at 12:29 pm
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    People should just stop whining and complaining. where you at any time be witched to use a particular network all your life?. If a network is not serving you ditch that network and move on. ‘oh! you will not understand thats the number my contacts have if I change they won’t know its me’ I disagree with that let them know all your contacts after all most phone can store up to four numbers. Now lets assume there is an emmergency that bothers on life and death surely you will not use your failed network as an excuse why you were incapacitated.I have all four gsm network lines.Which ever serves me I use and one that does not serve me goes to the back stage period.If you donot want to carry more than one phone then go for a ‘chinko’ after all I have seen one with four sims.

  • April 6, 2012 at 1:08 pm
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    All networks, as far as I’m concerned, are the same.

    When Glo was chopping my calling credit when I had internet credit, I got a cock and bull story from them. No refund. Airtel, ditto. Surprisingly I may the odd one out, but didn’t have that problem with MTN. But if it happens, it will be no different to my Glo or Airtel experiences.

    I doubt people would whinge and moan as much if there was some form of recourse (consumer protection champion, and effective NCC). I still remember someone who was done out of their recharge credit by Airtel got a lawyer to send a letter threatening them with court action before he was refunded. No one should have to do that.

    Try all the networks to your heart’s content. When you have problems, that’s when you’ll see how efficient (or inefficient) they are.

  • April 6, 2012 at 1:16 pm
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    “@MTNNG: Good morning. We are aware of the issue of credit deductions on some lines. We are working hard to refund affected customers.”
    The above tweet purportedly from MTN is as nauseating as it is condensending. Did they actually say ‘some lines’? That should be more like ‘all lines’ or most. Credit deduction? More like thievery of all credit, people’s credit were totally wiped out.
    Can’t speak for them but obviously there must have been â serious glitch somewhere. Giving such half baked excuses really doesn’t cut it. Good luck to all mtn subcribers

  • April 6, 2012 at 1:17 pm
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    MTN MTN MTN MTN…. Why do people continue complaining… Thank God i’m not one of them. I have all four networks and i use only the best two according to the best package available at the present. Right now i think, glo infinito special and MTN pluse are the best… Subject to your own analysis… However i hate anything having daily access fees or charge for 1st minute.

  • April 6, 2012 at 1:32 pm
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    Allow me to say its not the Network Per se but the people who work there, last 2 weeks I was forced to deal with MTN Rwanda as part of an International Conference I helped organize there, staff, equipment and service were very good.

    The Conference had free Internet, free simcards with Airtime and free TShirts from MTN Rwanda. I asked them if they were related to the guys here, everyone I asked smiled and continued doing their job.

    Like Mister Mobility, I have all 4 sims (even have an MTEL sim somewhere), I have subscribed for data on all of them at some point, if customercare was good on this Network, people wouldnt mind so much, but when you have to queue 30 minutes and get treated like *&I*(!?

    thats my 50 kobos worth, now switching sims

  • April 6, 2012 at 2:15 pm
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    If any network mess with me, i dont even think twice before i toss it to the shelf wit glo as the only exception to the rule, my main line. If i notice any problem with my glo, i toss it to my other phone, just for calls, no internet.

  • April 6, 2012 at 2:38 pm
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    Don’t tell me that all the networks are the same, so there is no use switching. No; they are not all the same. I have a SIM for each network for review and monitoring purposes, and I know that they are not all the same. Of course, this network is not the only one with failings. They all have failings.

    Where problem comes in here is where the alternative networks are not any better. This is when having all the SIMs for all the networks in the country becomes very necessary. I was using Glo SIM for both data and voice calls at a time until their data network became unbearably erratic that I was left with no other option but to switch to Etisalat. Etisalat is by no means perfect, but their service is relatively a whole lot better for now. I’m still going to switch tomorrow if I get better service and/or pricing from another network.

    I might complain about a network sometimes but not consistently for weeks except I already tied into their data plan within that period and in which case, I know it is time to look elsewhere.

    I may condone a glitch from any network any time, but what I will find difficult putting up with is consistent inconsistency from any network when there are other network to try out.

  • April 6, 2012 at 4:06 pm
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    “It is like getting raped again and again by the same guy but you keep hanging out with him. You need help. Really serious help.”

    So you get raped by one guy and go elsewhere only to be raped again. And then you go somewhere else and the person interferes with you but you figured it’s better than getting raped and stick with them…until they beat you up. Then you end up going back and forth between abusive relationships.

    If you want to liken mobile networks to abusive relationships, that pretty much sums it up.

  • April 6, 2012 at 6:59 pm
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    @mister mobility
    See when it comes to stolen credit I am baba.
    Glo has stolen more than 3k from me in the space of just 2 months, etisalat did the dame too. Mtn has been okay until yesterday so when I think of networks stealing credit I just let the have their way.
    This morning my mum had to borrow my glo phone, all her credit was stolen even my mtn was wiped but all mtn stole from me was 85 naira but glo has stolen more than 3k, eti has stolen close to 400.
    So you see mtn is the lesser evil for me :'(

  • April 6, 2012 at 7:34 pm
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    In as much as it is a known fact that the networks sometimes suffer glitches that rob us of our credit, I must say that sometimes we the end users are to blame.

    The most common loss of credit is BROWSING WITHOUT AN INTERNET PLAN.

    I have encountered many folks that have their credit depleted cos they were using GLOSECURE settings on their glo lines/phones and this apn charges per kb!

    I’ve been a victim too and truth be told I thought the customer care rep was yarning sh*t until 3 days later when I detected that it was actually my fault! *covers face*

    Etisalat browses freely with ANY apn so if you don’t keep tabs on your data usage, once it’s finished and you’re unfortunate not to get an alert, they start billing your credit.

    The networks especially MTN will continue to violate us until the idiots wey dey NCC stop collecting bribes.

    Punto en boca!

  • April 6, 2012 at 7:45 pm
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    Lol……mtn dealt with plenty people yesterday including my wife. She lost about 400naira on her blackberry to their service failure yesterday. I don’t patronize mtn anymore since I identified calling an mtn line from my mtn is more costly than originating same call from a glo line.

  • April 6, 2012 at 8:45 pm
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    The only thing that associates me with MTN is Data and they are surprisingly good at it. Apart from that Airtel has been my main line for close to 5 years now.

  • April 6, 2012 at 10:13 pm
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    Well, about that ‘number portability’, I always believed it would never happen last year. And it will not happen until the NCC top crew is flushed away.

    The MTN wahala didn’t affect my main line, just my modem sim. I have all the network SIMs and switch between them for my data and browsing, but my main line since 2003/4 has been MTN. I’ve used it as my contact in so many places [many of which I have forgotten] that I’m scared of losing it for even one day. The thought of shifting all my phone and sms correspondence to my Glo or Etisalat line, and updating all the websites, people, companies on my new phone is, to say the least, very scary and daunting.

  • April 6, 2012 at 11:46 pm
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    the airtime reduction did not affect all lines, I know it didn’t affect me. MTN by far is the most reliable of GSM networks in nigeria. This is just a glitch and might be eventually be resolved. Glorify took my credit with the bonus data they gave. MTN is by far the most transparent of all to me. They haven’t given me much but they haven’t stolen from me either which I can’t say for glo and etisalat

  • April 7, 2012 at 12:52 am
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    Uneasy lies the head that wears the crown..overall I rate mtn as the best network anytime, anyday! Now that they have system errors ppl will start complaining…but no other network does what mtn does…3G…everywhere I go!

  • April 7, 2012 at 7:33 am
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    @shayman, 3g everywhere you go on MTN? Nnaaaaaa… That’s not true. They may have the best spread across the country but not 3g spread. Also, MTN can be very deceitful. Your phone is indicating 3g but the network speed is worse than glo’s edge.

  • April 7, 2012 at 10:56 am
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    belushi – I will admit to never getting MTN 3G ever. But I do get consistent EDGE wherever I go, maybe the odd glitch but no dropped connection.

    Can’t say the same of Airtel. Supposed to get 3.75G which lasted all of one week, after that EDGE that was the speed of GPRS. Add to that days of not getting any signal at all. Same for Glo, in fact Glo was such a joke I stopped using it within days.

    The networks will all fail us at some point in time, nothing new there. If you use your line as a business line, how many numbers are you going to give people to contact you on? I can understand why people prefer email, BBM or IM to telephone numbers. Even if your network fails, at least there’s an alternative that doesn’t require number swapping.

  • April 7, 2012 at 11:42 am
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    I have never liked MTN. Their call rates are just too expensive. Customer care rep too can take forever to reach. I use it in my modem & for my MTN friends who are faithfuls. I use airtel as my main line and even though d network messes up somtimes, i am quite comfortable with d network (had it since econet days – my sim is faded blue – 0802300…). I get d 3.5G often, call rates are incredibly cheap and no case(s) of credit deduction yet.

  • April 7, 2012 at 12:36 pm
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    its obvious Nigerians are a strange people,imagine doing the same thing Mr mobility is talking about here and now!
    MTN must have hypnotic powers over Nigerians.Are you telling me that a network that charge more when one calls within the network is like the other nerworks?how?

  • April 7, 2012 at 1:00 pm
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    @Jujukemist i wonder o. like someone said up there thou, i understand. It is not easy to discard a sim you av used for a long time.

  • April 7, 2012 at 2:03 pm
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    Like emmanuel noted above, Mtn is surprisingly good for data

  • April 7, 2012 at 5:14 pm
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    @belushi…..MTN has 3G in both locations I am for most of the time…ondo and ekiti state. All others dont have 3G. Right now as am posting this am downloading a file and consistently clocking over 250kB/sec….so I know what am saying!

  • April 7, 2012 at 11:02 pm
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    First let me laugh my a** out. I have only recharged my mtn with max 400 in the last 30 days where as i have spent well over 4000 in 30 days on etisalat. Why? Mtn service is terrible and expensive. I had 9naira ön my phone when this issue of “glitch” came up and mtn knowing am a “poor” customer didnt touch my credit. Perhaps its because am an old customer. I actually first heard of the “glitch” on nairaland and no one i know personally was affected. Guess am blessed, but mtn remains my receiving number. Sorry to those affected.

  • April 8, 2012 at 8:24 am
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    Seems to me that every dog has its day and same goes to all the network operators in Nigeria including MTN.That being said,I still think that MTN has one of the most roburst and responsive network here in Nigeria.I agree that making calls on their network can be expensive but one thing I have come to realise is that when it comes to suscribtion based services,they don’t overstep their boundaries as they cut u off once your suscribtion has expired unlike the other networks out there.And they rarely give real freebies.Botttomline however is that NCC has to sit up and do their jobs

  • April 8, 2012 at 2:45 pm
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    NCC will NEVER do anything, apart from shutting down the odd shop or confiscating equipment. It’s much easier and, as far as they’re concerned, good PR (phhhft!)

    As far as they’re concerned, Nigeria has a choice of networks, they have mobile phones and should be grateful (and preferably keep quiet). God forbid anyone should actually expect them to work by doing anything to address the recurring problems with the networks!

    Remember that big hullabaloo around September/October about how the networks had until 1 November to improve their services or be fined by the NCC? Notice it’s all gone quiet since. That’s how it always is – lots of noise, no action.

  • April 11, 2012 at 2:27 pm
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    @Noni, NCC can do something, read my story…

    I entered a promo called “Postpaid Savings Plus Plan” which promised to pay interested postpaid subscribers N4,000 every six months if they spend a minimum of N4,000 monthly on Glo services. It ran for two years(Feb 2006 to Feb 2008).
    For the first rebate which I got in October 2006, I wrote 3 reminders and 2 visits to Glo office before I got paid. For the second rebate, I wrote 5 reminders and more visits to Glo office before I got paid in March 2007. For the 3rd and 4th rebate I lost count of the reminders I wrote and visits . Glo just ignored me. So I wrote a letter to their Director, Customer Care who replied and apologised for the delays and assured me that my case will be addressed soonest. Five months after her letter, no correspondence from GLO on this issue.
    I wrote a warning letter threating to take the issue to NCC. Again, they ignored me.
    I made good my threat and took the issue to NCC. NCC gave them a month to resolve the issue. Within a week they replied compaining that I was trying to escalate the issue and that they had made several attempts to contact me…big lie!
    Eventually in January, 2009 the 3rd incentive was paid but they informed the NCC chap handling the issue that I didn’t qualify for the 4th(last) incentive. After crosschecking with me, The NCC chap asked them to go through my bills for the period again to confirm.
    On February 13th, 2009 the last of the incentives was paid. I got paid a YEAR AFTER the promo ended…but I got PAID with the help of NCC.

    Lesson: We should really step up and fight for our rights.

  • April 11, 2012 at 2:48 pm
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    @Brym: omo your hustle try no be small. So glad to hear you got your money back. Dis bastards too dey take peeps for granted and postpaid customers seem to be the most ripped off peeps.

  • April 11, 2012 at 3:08 pm
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    GLO is supposed to be running a promo. Until April 30, 2012 ( http://is.gd/wjOWZp ).

    Well- i loaded N1000 airtime, expecting extra data for browsing.
    Guess what, I got just the normal 200mb.

    Am i missing something, or GLO to delivery on its promise?

  • April 11, 2012 at 3:42 pm
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    @EBK: sorry I meant dial 1241 to get your call and data balance. Also make sure you’re rechargiing with cards and not mobile apps like GTMobile.

  • April 11, 2012 at 3:50 pm
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    Unfortunately, you don’t have Etisalat signal in your area. For some three months now, I’ve been enjoying 30% data bonus on my Etisalat line each time I subscribe to their N1000 monthly plan. That’s effectively 260MB for each N1000 subscription.

  • April 11, 2012 at 4:26 pm
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    @brym! it is commendable that you persisted on a case for two years – most people will simply give up and I don’t blame them. But yours is one of few cases dealt with by the NCC I’m sure. I’m also sure others had similar experiences and gave up because they were getting nowhere fast.

    How many of us will pursue a case for three months or more for 1000 or even 200 with the NCC? I’m sure they’ve had loads of complaints but what action have they taken to ensure the networks pull up their socks?

    I ask again: what was the end result of the NCC big show they made of calling networks to account in September/October by last November?

  • April 11, 2012 at 4:30 pm
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    (
    @EBK: sorry I meant dial 1241 to get your call and data balance. Also make sure you’re rechargiing with cards and not mobile apps like GTMobile.
    )

    I recharged with a physical card.

    I dialled 1241 immediately i was told i have just the usual 200mb..

    @Harry, pity about this Etisalat unuseability in my neck of woods…

  • April 11, 2012 at 4:49 pm
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    I’ve beenenjoying 30% data bonus on my Etisalat line each time I subscribe to their N1000 monthly plan. That’s effectively 260MB for each N1000 subscription.

    Actually, you can effectively get 275mb worth of data for your N1000 worth of credit by loading N200 at a time -getting the 15mb free. Doing That 5 times gives you 275mb- better than loading N1,000 once..

  • April 11, 2012 at 5:45 pm
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    Actually , you can effectively get 275 mb worth of data for your N 1000 worth of credit by loading N 200 at a time – getting the 15mb free . Doing That 5 times gives you 275 mb – better than loading N 1 ,000 once..

    Actually it doesn’t work that way. The bonus I’m talking about is strictly on data bundle not recharge bonus. By the way, the package that offer recharge data bonus can only give you maximum of 15MB per week even if you decide to recharge N10,000 in one week, and it attracts a daily subscription fee.

    Ironically and coincidentally, you can actually get that 275MB from the N1000 subscription if you are on EasyCliq by loading say N1100, subscribing to N1000 data plan and using the remaining balance for call. You still get the weekly recharge bonus and the data bundle bonus.

  • April 11, 2012 at 7:16 pm
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    @Harry, i KNOW you are wrong on most of those assertions. If u finish ur bonus 15mb, you can recharge again within that same week and repeat. And Chukeudi is right about that daily subscription fee..

    Check!

  • April 12, 2012 at 9:29 am
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    @Noni,
    If we don’t complain, how will NCC know our issues? If we don’t follow up on our complaints, how do we pressure NCC to do their work. Hear Mr Mobility:

    “Do something about it… Get a lawyer and sue their behind…Organise a picket. Anything legal”

    @Deji,
    I went to their office at Ikoyi and filled a complaint form and showed them previous correspondences with GLO. I followed up with mails and phone calls.

    Office is at: 9A Bankole Oki Street, behind Ikoyi Club.

  • April 13, 2012 at 7:07 pm
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    @brym! The point is, and I don’t think you’ve missed it, is that I’m sure more than enough complaints have been made to the NCC for them to take action against the networks. Tell me, how many times has the NCC ever taken action against the networks?

    You’re not the only one I know of who’s complained to the NCC, and like I said, I don’t blame people for giving up after a while. But I guess people should only complain to the NCC if they’re prepared to wait years for a resolution.

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