I have used several internet services from telcos over the years, including MTN, Airtel, Glo, Etisalat, Multilinks, Starcomms, and ZOOMMobile. While none of them has been totally reliable, one of them has consistently thrown up an error message year after year. It baffles me.
Last week, I was alerted by a follower that Mobility was down. When he mentioned to me that the error message he was getting was “Service unavailable,” I knew that he was an MTN user and knew that there was no way in heaven or hell that the site was down. Over the years, I had gotten enough false alerts from MTN users who get that message sometimes when attempting to visit Mobility and other websites that I have run.
Anyway, I checked the site, and just as I believed, it was running along fine and loading on other connections. Last week, I took an MTN internet subscription, and my experience has been the same. The “Service Unavailable” error keeps popping up to interrupt my work here on Mobility and elsewhere though the site is online and working when I use another ISP.
I have contacted MTN about this a couple of times in the past. But I doubt that the customer care pele that I spoke to understood half of what I said or even documented it properly. On one occasions, I mailed the MTN Nigeria helpdesk with detailed info, including web address, IP, and screenshots. Nothing came out of it.
This “Service Unavailable” wahala is why I generally stay away from an MTN internet connection. It is a royal pain in the ass. It is Alao the reason why I cannot recommend MTN mobile internet to any Mobility fan. Will this article make any difference? Am I a learner? I won’t be holding my breath.
PS: Possible conspiracy theory: perhaps you Mobility readers bash MTN too much here and this is an attempt by the Y’hello boys to take their pound of flesh on you. Maybe you guys need to be nicer from now on. Huh?
Founder of MobilityArena. Yomi’s journey in mobile started in 2001. Besides obsessing over mobile phones, he also started creating WAP sites (early mobile-friendly websites created with WML). He began writing about phones in 2004 and has been at it since then. He has owned over 200 devices, from Symbian, Palm, PocketPC/Windows Mobile, BlackBerry/BB10, webOS, Windows Phone, Firefox, Ubuntu Touch, to Android, iOS, and KaiOS operating systems.