I have been using WordPress Mobile for BlackBerry for months on my Etisalat BlackBerry complete plan without issues. Suddenly, a little over a week ago, I began to get error messages. Shortly after that, the WordPress app stopped connecting.
If you are trying to setup a WordPress blog/ account, a connection is not established, and so you cannot. If you already have a WordPress blog setup, the app is unable to establish a connection with it too, and so you cannot manage your blog. It doesn’t matter what type of WordPress blog it is that you are trying to connect to, it doesn’t go through.
I have spoken with other BlackBerry users, and the general verdict that I have is this:
– WordPress Mobile works without issues for MTN BlackBerry subscribers
– WordPress Mobile works without issues for Glo BlackBerry subscribers
– WordPress Mobile does NOT work for Etisalat BlackBerry users right now
The above information suggests that the issue is with Etisalat BlackBerry service.
As a rule, customer care reps are not technically savvy. It can be a nightmare explaining something as simple as this to them. As such, what I have done is contacted Etisalat via Twitter. Hopefully, their Twitter team will include people who have a better grasp of this.
WordPress Mobile is the number one productivity mobile app for me. I run Mobility Blog on it. My BlackBerry is also my number one productivity smartphone. Right now, this logjam between Etisalat’s service and this super app is frustrating for me.
I hope that it gets resolved in hours, not days, so I can get on with cranking out my articles. In the meantime, I am typing this using the blog’s mobile admin interface. It isn’t as elegant and comprehensive as what WordPress Mobile offers, but at the moment I do not have much of a choice.
Etisalat Nigeria, over to you guys.
1.30pm. I just got a call from a tech rep at Etisalat Nigeria. He had setup a WordPress blog and tried out the app – and it worked without issues.
He also tried out Mobility on it. That worked too.
So, we have a scenario in which this issue happens with some people and does not for others. The app version number he has is same as mine – 1.5.1.
They have escalated the issue to RIM as well and are also looking at other possibilities. I have run a tech business before and know that this sort of scenario happens in which just a set of people face a non-generic issue.
This issue isn’t resolved yet, but that is great support from Etisalat. The rep who called me was also quite knowledgeable.
Looking forward to a resolution.
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