This is not the first time that the Access Bank mobile app will frustrate me this way. Last year (or was it 2016 now, I

Access Bank mobile app has struck again

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This is not the first time that the Access Bank mobile app will frustrate me this way. Last year (or was it 2016 now, I remember not exactly anymore), over a period of two months, I visited Access Bank’s branch four times to resolve the very same problem I am now dealing with again.

Access bank mobile app

What Is The Problem With Access Bank Mobile App?

I installed the app on a new phone. That is my offence. To use mobile banking on a new phone, Access requires you to “unlock” your device. Part of the process is that an SMS OTP will be sent to you for verification. Well, that’s where things go south.

I get to that point and wait and wait for an OTP that never arrives.

This is not the first time I am switching phones. I did not have this issue the last time I switched phones, or the switch before that one. So, why it is happening now beats me.

A Trip To The Bank

Today, I finally dragged myself to the nearest branch of the bank to try sort this out. You see, my broke ass self had some small change in the account that I needed to use for an online transaction. So, while I could ignore the app issue and just withdraw the cash, what I really need is for the app to work so I can use the cash online.

I spent over an hour at the bank. The summary is that till now, the problem is unresolved. Just like it was the last time, nobody really knows why this is happening.

PS: Right in the middle of my typing this article, Access Bank’s Twitter handle responded to a mini-rant I did. They better not be asking me to pay another visit to their branch. I am so done with that. Same thing I told StanbicIBTC Bank, but that’s a story for another day.

Let me go see what the Access Bank Twitter handle has to say. If this gets resolved, I shall update this page. If not, I shall withdraw the cash and buy myself a sharwarma and a gourd of palm wine. Nobody will die, plus it is a great way to celebrate the new year.

How is your 2018 coming along?

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  1. There are definitely issues with the latest version of their app. I didn’t change phone but made the mistake of updating the apps.
    After the update I tried to log in. It tells me the password is user ID is wrong (I’m sure of both). I decide to go for password reset, it tells me that the user ID does not exist. Ok, I tried to register afresh and it tells me that the account already exist, I should sign in to use the service.

  2. This sounds so so déjà vu.

    GTBank gave me hell in the past few days… .

    My smartphone had a problem, and I had to reset it.

    Now, my GWorld app is not login in again. I have tried everything, and it is just not working.

    Called Gtconnect.. Spoke  with four bank officers to resolve, an average of thirty minutes per call where they asked me all sorts of questions to verify I am the owner of the account. Surely there must be other ways to do that without asking me fifty questions?

    I was eventually given new login credentials.

    When I try to login, I get the error that my device is not authorized for the app.The app asks me to authorize my device…

    I then go through questions asking me the digits of my ATM card, OTP., card expiry date.

    On specifying, I get an error saying an error has occurred. I get an error message consistently despite meticulously following instructions !

    Eventually, I was able to get the older GTBank app (as against the GTworld app) working.

    My only fault is that a banking app had to be reinstalled, and all the English the Bank officials spoke after a cumulative of up to two hours telephone conversation couldn’t resolve the problem as I speak!

    That’s GTBank.

    A similar experience I had with the FCMB Mobile app is a story for another say….

  3. I had same problem with Zoto when I changed my phone. OTP just refused to come to activate d android app.

  4. I really hope banks realize that mobile is the future of banking. For someone that hates going into banking halls, I detest it when my bank apps misbehave. Good thing my primary bank (FCMB) has 2 apps that I can use. Most times when I have issues with one, the other comes to the rescue.

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