Reviewers report broken Samsung Galaxy Fold screens; launch date postponed

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Some early Galaxy Fold units were sent out to a number of reviewers. A number of those reviewers have reported experiencing broken Samsung Galaxy Fold screens within a few days of the devices being in their use.

Mark Gurman reported that the screen of his review unit got broken just two days in:

For Steve Kovach, it was just one day:

And Marques Brownlee was not spared the experience either:

In his case and a few others, the break had to do with the removal of a layer on the Samsung Galaxy Fold’s screen that looked like a screen portector. Samsung did not include a warning about this on his review unit.

Samsung has responded to say they will include a warning on consumer units, so buyers know not to remove it.

If you buy the Galaxy Fold, do be sure to read the instructions. This is a new type of device and users must not presume to know how to handle it. This tweet sums it up:

 

Samsung’s Response to the reports of broken Samsung Galaxy Fold screens

However, not all cases of broken Galaxy Fold screens have to do with this. Samsung has reportedly responded to say that they will inspect those devices. Here is their full statement to The Verge:

A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

broken Samsung galaxy fold screens
One of the broken Samsung Galaxy Fold screens, reported by Steve Kovach.

The Galaxy Fold is Samsung’s first foldable phone to the market and is expected to hit the stores soon at the cost of $1980. That is a whopping amount of money and broken screens are a scary thing to think about, considering the price.

But foldable screen technology is a new thing and teething problems are expected. It is a good thing that these reported cases of broken Samsung Galaxy Fold screens happened with review units, as it affords Samsung an opportunity to investigate the problem before the device starts shipping by the end of April.

Update: Samsung Galaxy Fold Release Date Postponed

As a fallout of the instances of broken Samsung Galaxy Fold screens, Samsung has announced a postponement of the Galaxy Fold’s release date. Here is the full official statement:

We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.

While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.

We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.

The company has also recalled all review units sent out earlier.



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