Etisalat Nigeria's Internet billing needs an upgrade

Easyblaze

If you have ever subscribed to a data plan on Etisalat Nigeria, you must have been bitten by the billing bug. By that I refer to the situation in which once your bundled data is exhausted, Etisalat’s systems automatically switches to billing you for internet access by pay as you go. Without any notice or warning, whatever available airtime on your line is eaten into for whatever internet task you are executing. If you are lucky, somehow you find out before too much damage is done. If the gods of mobilista are not smiling on you, your entire airtime is wiped out, and the only way you know that something is wrong is that you find out that you are unable to browse anymore. You check your balance and find N0.00.

No; it isn’t funny. Here is an example of how consumers are beginning to respond to this:

The credit criminals? Not good. Etisalat Nigeria has built a reputation as perhaps the most reliable mobile internet service provider in the country today. Letting something as simple as this billing bug ruin that reputation just does not make sense. Other service providers cut off internet access once a data bundle is exhausted and notify the subscriber via SMS. At least, I know that is how it works on Glo. The consumer is then given the option to renew a data plan or switch over to pay as you go internet. That makes sense. Consumers do not like surprises, especially if it involves disappearing airtime. Perhaps they wouldn’t mind surprises that involve extra airtime. I know I wouldn’t mind that.

Etisalat Data Used Up

Yes; Etisalat sends the consumer an SMS to say that the data balance is used up and that browsing will be billed at 5k per kb. However, that SMS may arrive late – after the damage is done. What is needed is an option for the consumer to choose to renew or to switch to pay as you go.

I have been bitten by the Etisalat bug more than once. At one point some months back, over N2,000 airtime on my line was wiped out. Oh; I was livid! The way I solved the problem was this: since I used my Etisalat line strictly for internet access, I loaded only exactly whatever amount I needed to subscribe to the data plan of my choice. That way, there was no airtime for the system to eat into whenever I exhaust my subscription. That works for me, but won’t be a practical solution for those who use their lines for both voice and internet access.

It is a bad day when subscribers begin to see reason with Saka:

Etisalat Nigeria, over to you: please make your subscribers happy again.

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  1. Yeah,
    They have become data thieves. Even those on BIS without downloading anything, are magically suddenly able to consume a whole 3GB under a month. And when u call their customer care to ask what could have happened, they all parrot: “Our records shows you have exhausted your data bundle” *rolls eyes* I wonder if they know how stupid they sound giving that inane excuse.

    Make una just dey check ur data balance to keep tags, so that you can know when their billing ‘bug’ begins to bite.
    Maybe Saka just had even good reason’ after all see how the guy was dancing with such glee!

  2. This happened to me a few days back, it’s one reason why I don’t buy Etisalat data bundles, the second reason is I have never being able to account for my data usage on a Etisalat when compared to other service providers.

    I thought it was just me who noticed such, but every friend I know agrees. we all can’t be wrong. Mr mo, please have you noticed such?

  3. True,etisalat stole my sis 1k n details from dem claims dat its being deducted 4browser n unfortunately 4dem she was not using her browser dat day but Facebook,all he cld say was rubbish….de are big arm rubber oooo…

  4. /// The way I solved the problem was this: since I used my Etisalat line strictly for internet access, I loaded only exactly whatever amount I needed to subscribe to the data plan of my choice.//

    There’s an app for that!

    You just get a third party app that meters your data to the last microbit.

    Or, if your OS has that feature NATIVELY (Android ICS and above, for instance), you can use that feature.

    I use . for ANDROID, for more comprehensive statistical. breakdown of my data consumption

    Problem solved.

    // Even those on BIS without downloading anything, are magically suddenly able to consume a whole 3GB under a month.
    And when u call their customer care to ask what could have happened, they all parrot: “Our records shows you have exhausted your data bundle” *rolls eyes* I
    wonder if they know how stupid they sound giving that inane excuse.//

    Countering that ‘stupidity’ is easy. I daresay that’s no inanity.

    for Android is so good it clearly, graphically, lists which app consumed what data, when.

    Bliss. No ambiguities.

    I want to believe other platforms have apps that chart data consumption similarly.

  5. Forgot to add that My Data Manager allows you to specify ‘data limits ‘.

    This can be be on daily or monthly limits.

    Once I our data consumption hits that threshold, you are alerted, and your Internet consumption is disabled for you.

    No surprises!

    If you use data, and your money does not grow on trees, you need an app like that (for your platform of choice)

  6. “The way I solved the problem was this: since I used my Etisalat line strictly for internet access, I loaded only exactly whatever amount I needed to subscribe to the data plan of my choice. That way, there was no airtime for the system to eat into whenever I exhaust my subscription.”

    That was exactly what I did when I noticed my airtime vamoose without making any calls on my etisalat line which I use on my BlackBerry device. But then, for those who have the auto refresh option activated in apps like twitter and facebook, it is advisable they disable such. Be that as it may, just stick with Mr Mo’s option if you can.

    MTN to the best of my knowledge also does not send subscribers any notification once a data bundle has been exhausted before they dip into any available airtime.

    Going through the twitter handles of these telcos, you’d see a myriad of complaints, but it’s as though these telcos aren’t in a hurry to adjust their systems. SHAME ON THEM!

  7. Airtel is like that too. Thank fully Glo and MTN are not. What i do sha in such situations is to keep my credit balance near zero when i notice my data quota is about used up to avoid “accidental discharge”. Lols.

  8. You are right. I also have been bitten by the bugs too. I got my N6, 000 naira credit all wipe down to about a thousand naira. I JUST DEY LAFF LIKE MAD MAN that day. I called the Etisalat Customer care and I was told words that didn’t solve the issue. I nearly spoil my laptop because of the annoyance. But I still like Etisalat Easyblaze Speed. That is just what I like – Speed. But, I will never forget my credit. “JUST PLAY BY THE RULE AND ALWAYS CHECK YOUR BALANCE.”

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