The Watchdog bites, fines GSM operators N1.17b over poor service quality

You guys have regularly complained that the Nigerian Communications Commission (NCC) isn’t doing enough as a watchdog over the telecoms industry. Well, NCC is finally showing that its bite is worse than its bark.

NCC had in the recent past warned mobile network operators about the need to improve QoS on their services or face fines. In line with this, all four GSM networks have been issued fines to the cumulative tune of N1.17b for poor quality of service on their networks. The brokendown figures are:

– MTN: N360m
– Etisalat:N360m
– Airtel: N270m
– Glo: N180m

The fines are to be paid up by May 21 or an extra N2.5m daily will accrue for each defaulting operator.


Mister Mobility

I started blogging about mobile in 2004 as a fun way to share my passion for gadgets and mobile services. My other interests include digital media, speaking and teaching, photography, travelling, and dancing.

0 thoughts on “The Watchdog bites, fines GSM operators N1.17b over poor service quality

  • May 12, 2012 at 5:54 am

    Wouldn’t it have been better if these operator where made to give airtime bonuses to the customers rather to the regulator since the customers ate those than suffer from poor service delivery

  • May 12, 2012 at 7:10 am

    glo is 180m bcos its proudly naija, home advantage,. For Glo.
    But what are ncc going 2 do with d money? Share 4 themself? More corruption on d way,…

  • May 12, 2012 at 7:47 am

    They should have given it to us the customers after all it is from us it was stolen. Or does the head of ncc want…

  • May 12, 2012 at 9:14 am

    Does fining this GSM srevice providers, improve QOS????….#just thinking#

  • May 12, 2012 at 12:34 pm

    Not going to make a blind bit of difference to services provided.

    If simple things, like Nikky was saying some time ago about cancelling her weekly BIS, or networks taking customer phone credit and not refunding them continue to happen, these fines are just whistling in the wind and in no way provide any significant improvement to the services provided to customers.

    Let’s not even ask if the NCC are going to do something sensible with the money.

    Networks 1, Customers 0.

  • May 12, 2012 at 7:25 pm

    They should be made to refund money to the subscribers.

  • May 13, 2012 at 6:21 am

    @bola, lol. You can’t fine a government parastal. Would PHCN fine PHCN

  • May 13, 2012 at 8:46 am

    What baffles me is that they were all fined, confirming the fact that they are all the same and yet they report huge profits.

  • May 13, 2012 at 9:19 am

    mr mobility follow this up.this is not a joke what would NCC do with such kind of monies.
    I agree with contributors here share it with the subscribers,period.Anything else breeds corruption

  • May 13, 2012 at 3:53 pm

    @Dear All
    This happens to all regulators, if CBN fines Banks for poor service the money goes to CBN. If PENCOM fines PFAs for poor service the cash goes to PENCOM, the only instant where cash goes to customers is when the fine relates to interest on cash originally due to customers.

  • May 13, 2012 at 4:06 pm

    @bosun99uk it’s normal practice in this country that parastatals (nor government departments) are never held accountable for their budgets or money they’ve received.

    Wonder whatever happened to the “millions” the EFCC have managed to glean from so-called corruption?

  • May 19, 2012 at 7:12 pm

    Have you guys seen the response by all the Mobile Operators to NCC and Nigerians in general.?

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