Fix for “Error! Camera not available” on Xperia smartphones

Sony makes some of the sleekest and best cameraphones around. Some Sony Xperia users are having problems with their smartphone cameras. This problem results in a message that says “Error! Camera not available“.

It is a fairly common error on Sony Xperia smartphones. Which  is odd, considering that the brand has a strong legacy in photography.

Here is a tweet in which someone asked me for help with hers:

Error! Camera not available - sony xperia camera

Solutions to “Error! Camera not available” on Sony Xperia smartphones

A quick Google search showed that there were quite a number of users experiencing same. It also provided me with a few possible solutions, which I share below:

Option A: Clear Camera Data

  • Go to Settings on your Xperia
  • Select Apps
  • Select All
  • Select Camera
  • Select clear everything (Data / Cache)
  • Restart your phone

Option B: Clear Camera Permissions

  • Go to Settings on your Xperia
  • Select Apps
  • Click on the Settings cog wheel at the top
  • Clear all permissions for the Camera
  • Restart your phone

Option C: Try A Service Centre

If the above tip does not work in getting rid of the “Error! Camera not available” message, it is a good idea to have a Sony authorised service centre have a look at your phone.

Option D: Try Another Camera App

If the above do not work, perhaps downloading and installing another camera app for the phone can help.

If you use an Xperia, have encountered the above error and solved it, do share for the benefit of others. Thanks.

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34 comments

  1. please help: I have this problem when I shift to front camera and when I take a picture with front camera the phone stop working and the camera is not available anymore…I also reset my z1 to factory setting but nothing happened!!!

  2. I have the problem with Sony Xperia l saying camera not available. I reset the phone multiple times still the same issue.. Please help me to fix this.. any suggestions are welcome..

    Thanks in advance!!

  3. i have the same camera problem. When i try to follow the given procedure of option A
    Go to Settings on your Xperia Select Apps Select All i have no idea how to select all.even the camera app is not shown anywhere
    kindly advise

  4. After updating Android 5.1.1 Lollipop in my sony Z1 there were many problem came.
    1.Camera not available.
    2.Not working answer a call.
    3.Alarm not working.
    4.Properly touch not working.

  5. Please help me to fix my Sony xperia m2 got a problem on my camera Dyas that not available I did everything reset factory clear all data but still not working

  6. I tried everything u said. Dint work. Service centre says they can’t fix it. So I have to pay like 80$ for it again. This is really idiotic

  7. I have a problem with my Xperia M4, I switch on the camera a box box pops up that says error camera not available, I cleared data and cache but it persists, downloaded the camera fix app and it won’t open. Please help

  8. My sony M5 camera stalls when taking shots then error msg pops up saying “camera error”. I had the same issue with my first phone and the distributor changed the phone and gave a new one but still having camera issues. Apart from camera issue phone also heats up.

  9. I am addicted to Sony Xperia but it is really letting me down.. Overheating, camera error, camera just stopped is the pain in the ass, should I forget about Sony Xperia and pick on another company.. Am so bored..

  10. sony xperia m2 aqua camera unfornately camera has stopped. i tried reset also . still unfornately camera has stopped. like that comment coming . please help me

  11. Sony Xperia M5 used for less than a month, camera not working. Displays error, either camera or flashlight maybe in use by another application. Please help, feeling disappointed!!!

  12. Sony Xperia c5 used for less than a month fronts camera not working camera is no anymore lollypop version update but nothings happened

  13. I have my sony xperia c3 D2502…..yesterday when i tried to take photos,camera was not working.i cleraed cache and clear data from camera setting and still its nt working….anyone can help me with this isdue

  14. Me too m facing same issue but with different message”unfortunately camera has stopped”

    Plz I need help

  15. My Xperia M4 aqua is having the same problems over heating and camera not working i notice also the flashlight disappeared from the options

    what i did is to completly drain all battery from the phone , like completely until it couldnt even flash the led red nothing at all (mainly because you cannot take the battery out)

    then i recharged the phone and restarted it and it worked but a week later it happened again it may be something related to the electrical components disabling the camera it will be easier if you could take the battery out instead of having to completely drain the battery but so far is the only fix i have found

  16. I had the same problem (hardware problem) on my Sony Xperia M4 Aqua. Here’s how I solved it:

    -Turn off the phone
    -GENTLY (!) push against the camera lense (it may have been dislodged) until you hear a “snap” sound
    -turn on the phone
    -If the camera still doesn’t work, then simply hit the back side of the phone about 10-15 times.

    For me, all of these steps were necessary.

    1. You are a genius… Thank you, I hit it for 16 times, after suffering the whole weekend without the camera on my M4 aqua. The restoring of factory settings didn’t help. Thanks again Victor J.

    2. omg you are a genius i only had to press my lens gently and its now working after 4 days with no camera, i tried all the reboots and clearing data too but only your remedy worked , thank you

  17. I have a Sony Xperia m5 dual sim I took a picture and then when I wanted to take another picture it gave an error stating either camera or flashlight was open in another application. Says -please close other applications and try again. Also gave error “Unfortunately camera has stopped working”
    How do we fix this issue

  18. I had no problem with Sony m4 until know know my camera and flash is not working or it works every now and then now it’s all fucked up reboot dasnt help switching on and off also not working this this thing is useless know not so smart phone know

  19. Hi, could someone maybe help me out. My front camera of my Sony M4 aqua worked fine until I took my phone in to a store to fix a microphone problem… They fixed my micropho e and updated software but now there’s not even a option for front camera?

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