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O2 Phone Service Reviews: The good and the ugly

Avatar of Dun By Dun Oct4,2022 #O2
O2 Phone Service Reviews: The good and the ugly
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O2 is a telecommunications service provider In the United Kingdom and is one of the UK’s biggest mobile phone providers. O2 was founded on the 7th of January,1985 and offers 4G coverage to around 99% of the UK’s population. They also offer 5G and their ‘pay as you go’ plan seems to be quite popular. How good is O2’s phone service? Here’s our round-up of different reviews that will help you decide for yourself.

O2 Network Phone Service Reviews: The good and the ugly

O2 Phone Service Reviews On Trustpilot

Trustpilot was the first site I visited and the site had an overall star review rating of 1.3 stars out of 5 stars. There were a decent amount of good reviews and a lot of them were similar. A lot of the reviews were about the company’s customer service agents and employees who were helpful, friendly and polite.

Some customers expressed their happiness with O2’s good coverage and signal. Those customers mentioned that there is always a signal and they don’t experience dropped calls. Another thing some customers were happy about was that O2 is one of the service providers that still has free EU roaming. Here are a few of the good reviews:

•My experience with the 02 store in Peterborough, Queensgate, was fantastic. Everyone presented themselves in a calm and friendly manner, and I felt welcome to ask any questions. The service I received was above and beyond, I am really grateful particularly to Shakk who went out of his way to provide me with the detailed information on the contract I wanted to upgrade to- but also in transferring data from my old phone. The Peterborough 02 team provided an excellent service for me and I’d recommend this company to all.

•O2 and of course Virgin are one of the great companies that have kept free EU roaming! As long as you keep EU roaming going, I can see you potentially driving all these greedy networks like 3, Vodafone, EE, Voxi and Tesco (to date) out of business. How on earth they can expect to keep customers in the future is just beyond me. They’re just taking advantage of Brexit as they aren’t bound by EU law anymore. Nothing but corporate greed!

Keep it up o2! Providing you continue offering free EU roaming, all these other greedy networks are fast going to be losing customers and potentially go bust. Your gain is their loss!!!

•Used to love Three UK, but I moved to O2 and now I am in love. You can use your phone all over London with no dropping of calls plus the battery. My phone lasts twice as long and three come to o2.

Now, on to the bad reviews, a good amount of the bad reviews spoke about poor signal strength and data coverage. A customer mentioned in his/her review that he/she had not had data coverage for over 36 days which led to her rating. A customer also complained about delivery issues because he never received his orders from O2. There were also a few customers who wrote about how rude some customer service agents were to them. Here are some of the bad reviews:

•If you live or work around Luton town centre and are thinking of switching to o2 mobile think twice before switching. Unless you are connected to a WIFI you will not be able to download a simple picture or open an App. Signal strength is very poor.

Also o2 customer service is extremely poor. Having made so many complaints about the poor signal, including in writing, I never got any acknowledgement or reply in response to my complaint.

o2 is just interested in taking your money.

•Their customer service is appalling. I spent 90 mins trying to find out why they had overcharged me £70. They couldn’t tell me and just said someone will call me back in 7-10 days. Payment goes out in 5 days.

Will look at changing to another provider.

•Personally minus 10 absolutely disgusting service all round, would not recommend dealing with their robotic customer service reps Doh. No data coverage for over 36 days now. You’re really playing with people’s lives, S. As a physically and mentally disabled person I rely on data coverage for ordering medication etc,medical video appointments all of which I have not been able to do due to crappy excuses,from you so called customer CARE service. Thank heaven for free pub wifi.


O2 Phone Service Reviews On Trustpilot

O2 Phone Service Reviews On Site

 The site had an overall star review rating of 1.6 stars out of 5 stars. There were very few good reviews so here are a few of the good reviews I found:

•Fabulous customer service at the Blackburn O2 shop today. Thank you Issy for your excellent knowledge, understanding and support .Definitely would recommend Issy for anything related to mobile phones.A very happy customer.

•Have not managed to use my phone yet as I need a friend to set it up for me as I am useless with technology. Called customer service last Friday to order my upgrade. The poor lady who answered me was so helpful I couldn’t thank her enough. I was on the phone for two and a half hours and she was so patient with me not once huffing or puffing as I had no idea what to do.

Her name was SAVINA. which I have made a point of putting capitals in the hope she gets some recognition for her superb work and tolerance of me, she was also SCOTTISH. If you get to to read this SAVINA and remember me (the lady with the brain damage) I can’t express enough how much I appreciated your help and you are not just a voice behind a phone.

•Moved to Cellnet back in 1994. I have tried and moved to many other mobile network providers over the years. I now always buy my own mobile phone and get a 12 month sim only deal 30GB data, unlimited minutes & unlimited texts for £8 per month. I always set up a spend cap, premium rate bars and limits on my account to stop any nasty surprises on my monthly bill. It would be fantastic if bars could be turned on or off in the My O2 app please. Thank you.

There were a lot of complaints about poor phone signal and coverage. There were even more complaints about billing issues. A lot of customers complained about being overcharged by the company. Some of the customers mentioned they were being charged for another person’s bills and when they complained to the customer service agents, no solution was rendered. Here are some of the bad reviews: 

•Literally the worst network in the world. Daily connection issues, daily poor phone signal. Even after 3 months of cancelling my contract they sent me bills. Don’t even think about going with them. They offered me a free 12 month contract and I still refused. I wouldn’t be with them if they paid me.

•I just started a new contract with my old number after one week my phone was cut off and my old number is lost. I have been calling them every day for the last 10 days to give my number back but I’m still waiting, my number is important to me,I didn’t see anybody care. advice get out stay out from 02….

•I went abroad on holiday, my phone bill is normally £20 a month, they have now billed me £103 because I left the country and used my phone maybe 6 times. I contacted O2 after being a loyal customer for over 15yrs and they really couldn’t care less, practically laughed at me. I’m leaving O2 due to this experience with them.


O2 Phone Service Reviews On Site

O2 Phone Service Reviews: Last Words

After reading through the numerous reviews, I would say I have mixed feelings about O2 so I’ll leave it to you guys to decide if you want to use O2’s services. After all, no company is perfect and it seems like O2 has a lot of improvements to make.

Avatar of Dun

By Dun

Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.

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