A Guide to RCS (Rich Communication Services), the improved mobile messaging standard

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SMS (Short Messaging Service) is a basic messaging plaftform that has been around since forever. But texting is limited in a number of ways, hence the need for an improved messaging service. Rich Communication Services (RCS) offers improvements to SMS and hopes to replace it. 

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In recent years, Google has been working in partnership with network carriers and Android smartphone manufacturers to offer Messages, its own app, as the native messaging client for RCS. But first, what is this new messaging service, how does it work, what carriers and phones support it? These are questiosn that we provide answers to below.

google rcs rich communications services

What Is RCS Messaging?

What is RCS? RCS is the new messaging standard that Google is pushing on Android smartphones. It allows you to send multimedia messages and is expected to replace SMS as the mobile communications standard. In terms of functions, it works more like instant messaging apps and services like WhatsApp, Facebook Messenger, and Apple iMessage.

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RCS is more like MMS (multimedia messaging service), which has not seen much usage among consumers over the years since it was introduced. Google and network operators are hopeful that RCS will record widespread usage.

How does RCS work?

It is difficult to explain it in on-technical terms. All that is important to know is that Rich Communications Services run directly on the network, just like voice calls and SMS do, and allow you to exchange images, audio, video and other file types along with traditional SMS. It also features group chats, and typing indicators.

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Like SMS, Rich Communications Services supports the GSMA’s Universal Profile for interoperability across operator networks and devices. In simple English, it is expected to work on any mobile device and on any mobile network or carrier.

Note though that the implementation is tricky. Even if your network carrier supports RCS, it may choose to not support the Universal Profile – meaning that chat messages from your network to tohers will not go through. Also, not every Android phone on each network will get it, because networks approve handsets one by one.

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How and why is RCS better than SMS?

RCS messaging client

Basic SMS is dated for modern communication needs because it is limited to just text. Today, we love to communicate in more visual and richer ways – images, video, audio, PDF, and more.

Rich Communication Services makes all this possible and so is an improvement over SMS. It runs directly on the mobile network without the need for a 3rd party app (like WhatsApp, Messenger, Telegram, Skype, etc). That is one of the key attractions. Another attraction is that, unlike SMS, there is no character limit. You can type all the text that you want to without any limitations.

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Lastly, businesses can also use RCS to send tickets, boarding passes, product delivery alerts, and payment links to consumers and users, who can then act on those things without leaving the RCS client.

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What phones support RCS?

RCS is supported on Google Pixel 3, 3a, and 4 series devices and on most Android smartphones and tablets released since 2018. It si not supported on Apple iPhones.

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What carriers /operators support RCS?

All four major carriers in the United States of America – Verizon, AT&T, Sprint, and T-Mobile –  have thrown their weight behind the new service. Vodafone supports the service in Albania, Czech Republic, Germany, Greece, Hungary, Ireland, Italy, Malta, New Zealand, Portugal, Romania, Spain, Turkey, and United Kingdom.  Other networks in France, Italy, Spain, Portugal, Singapore, Argentina, Pakistan, Poland, and Turkey are also already rolling out the service.

Does my phone have RCS? How do I check?

check RCS rich communications services

Here is how to determine if your device is using the newer RCS messaging. Open the Messages app on your Android smartphone, select the 3 dots in the upper right side of the screen, then select “Settings”, then “General” and “Chat Features”. You will see a notice telling you whether or not Chat features are available for your device.

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How do I get RCS on my phone?

  1. Open the Messages app on your Android phone. If you don’t have the app, you can download it for free from HERE.
  2. Tap the three dots in the top-right corner.
  3. Tap Settings.
  4. Tap General.
  5. Tap Chat features.
  6. If your device is supported, you will be required to enter your phone number.
  7. Tap Continue.

That is it: you are ready to use Rich Communications Services on your device.

How to enable RCS Chat in countries where it is not supported?

For now, there is no way to enable or activate the new messaging service in countries where it is not supported.

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In summary, Rich Messaging Services is Google’s take on instant messaging and is an alternative to popular services like WhatsApp, Messenger, and iMessage. Its great advantage is that it has wide network support and is being pushed to replace SMS.

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2 comments

  1. I have a 9mobile line and after getting the news of their RCS activation, I gave it a try. My Xiaomi Mi Note 10 Pro says chat features are unavailable for this device. Same notice I get on Nokia 6.2 as well.

    😭😭😭😭

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