Updated : 4 solutions to “the camera can’t be started” error on BlackBerry

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There are tons of BlackBerry 10 smartphone owners out there complaining about getting “the camera can’t be started” error when they launch their smartphone camera. This is not an error that I have experienced with either the Z30 or the Passport, so I initially had no hands on experience solving it.

I took the time to investigate and compile a list of solutions that have worked for different individuals who have experienced the error. Down the road, I ran into the issue on the BlackBerry Q5 and was able to resolve it.

the camera can't be started

Solutions to “the camera can’t be started” error

Do try out these procedures:

1. Delete all the third party apps and then restart the phone. The camera should work now. When installing or re-installing any app, make sure that when prompted during the installation run, you give only the most essential apps camera access.

2. Removed the phone battery, remove and the put back your SIM card, remove and put back your memory card, then start the phone.

3. For legacy BlackBerry smartphones, try clearing the browser cache.

  1. Go to your Browser app
  2. Select the App button
  3. Scroll way down and select “Options”
  4. Select Cache Operations
  5. Clear everything (history, content, cookies etc)
  6. Select the return key (shows clearing memory)

There you are. Three possible solutions to help resolve “the camera can’t be started” issue on your BlackBerry. If one of the above works for you, do help others by posting a comment below to say which. If you have run into this problem and found a solution, do share as well. Thanks!

Updated: 17/12/2015: Blackberry Q5

For BlackBerry 10 devices, this “the camera can’t be started” error comes up once in a while. I also experienced this on my BlackBerry Q5 and worked out a solution for it. Whenever this error pops-up, allow the battery to run down to zero percent (0%). Then charge the phone. Check your camera, it should open normally. Running down the battery resets and re-calibrates the software.


  1. i heard you just use your battery till it dies a few times, then the camera should come back on.

  2. Hi Ive got a bb z10
    it has the camera cant be started error .ive followed every solution possible.eg
    .software upgrade
    .security wipe
    and nothing worked so far
    need urgent assistance

  3. Why this all problems in this phone only look is good others this phone not good., my BlackBerry also facing same problem even warming of battery also

  4. I also need help with my phone done everything but no luck a lot of stuff on my phone don’t work and I can’t figure out why not

  5. I have ,i have the latest updated os..but still my camera cannot be started and flashlight also does not work,any one pls help me to fix this issue

  6. My blackeberry classsic says “camera cannot be started”..flashlight does not work…the phone is not even a year old.

  7. On the BlackBerry Classic you can reset by holding both right volume up and down controls. This is also how you take a screen shot. The camera will turn off after a few seconds then restart on its own… My camera worked the first time after I did this but not anymore. So frustrating!

  8. Hi, first of all i commend your good work. Was having the camera can’t be started error with my black berry passport for a while, until I stumbled on this page. I tried the first procedure and my camera started working instantly. Thank you so much!

  9. My blackeberry Z30 says “camera cannot be started”..flashlight does not work…the phone is not even a year old.

  10. Hey guys,got a problem of camera could not start. What to do I really need help. Blackberry 9720

  11. My blackberryQ5 also has the “camera can’t be started” problem. The torch light doesn’t come on too. None of the above mentioned helped me. HELP!!!

  12. Please I need help to fix my blackberry passport camera, it doesn’t start and flash light too is not working.

  13. Have a same problem with my camera can’t be started due to a hardware, BlackBerry z10 help me please.

  14. My bbZ3 is having that problem too and the flash light is not working. If i run the tests software it is saying there is an app using the flash light bt i have deleted everything. Please help. Any1

  15. Hello everyone, please I don’t know what to think concerning this issue my BlackBerry Passport camera can’t be found, I can’t see camera on my phone for over 6days now, please help

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