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“ has stopped”: 4 ways to fix this error on your device

Over the course of your using an Android device, one might run into this issue. Your phone or tablet suddenly begins to show this pop up message “ has stopped” repeatedly. Sometimes, it is a variant of it, “android media process keeps stopping” that shows up. When this happens, you might not be able to perform some functions on your device. This can range from loss of pictures to the inability to save screenshots.


The has stopped error is caused primarily because of issues with either of two applications on your phone – the Download Manager and the Media Storage. Or perhaps both of them. has stopped error / Android media process keeps stopping

In any case, if you are being bugged by this error message, you may not need to have a technician look at your smartphone. There are some quick fixes that you can carry out yourself. We walk you through all the available solutions below.

METHOD 1: Clear Cache & Delete Data

The most common solution to the has stopped pop-up message is this. You have to clear your phone’s cache and then reboot the phone.


  • Stop all Google Sync on the device: To do that go to Settings > Account > Google > untick of all the ticked items.
  • Disable & Clear “Media Storage” data: Go to Settings > Apps > All Apps > find the Media Storage > Clear data > Disable.
  • Disable & Clear “Download Manager” data : Go to Settings> Apps> All Apps> find the Download Manager >Clear data > Disable.
  • Shutdown Your Device for 2-3 minutes, then Turn it ON.
  • That’s all.
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After this, after putting on the device, go back and:

  • Tick all the Google Sync.
  • Re-enable Media Storage.
  • Re-enable Download Manager

The has stopped error message should go away now.

METHOD 2: Reset App Preferences

Another way to fix this issue is to reset app preferences for your phone.

To do this, go to Settings > Apps >  All Apps > Press the phone menu button (Last button on the left)> Click RESET APP PREFERENCES.


This might solve the problem.

METHOD 3: Clear Contacts and Contact Storage

  1. Go to Settings >Apps > All Apps > Clear data on “Contacts” and “Contact Storage”. This could also fix the problem, though you stand the risk of losing your contacts. So remember to Backup before trying this method.
  2. Switch Primary Storage from SD Card to Phone Storage.
  3. Run a factory reset or Flash a custom ROM

METHOD 4: Disable the Media Storage

Another way to solve the has stopped error on your smartphone is to disable the media storage.

  1. On your smartphone, open Settings > Application Manager or “Apps.
  2. Look for options on the top right and toggle “Show System” to enable you locate Media Storage from the list of applications if it isn’t already visible.
  3. Now search for “Media Storage” from the list and click on it. Then click Disable.
  4. That’s it.

It is advisable to first try METHOD 1 before trying the other methods. At least one of these methods should fix the has stopped error message and get rid of it.

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