Sprint Corporation was formerly an American telecommunications company and they also offered wireless voice, messaging, and broadband services. Sprint was founded on December 21st 1899 and as of April 2nd, the company was no longer independent. Sprint is now officially part of T-mobile, creating America’s largest, fastest and now most reliable 5G network.
Sprint phone service reviews on MoneySavingsPro Website
I came across the site, MoneySavingPro, where I found a few reviews on Sprint’s service. The site had an overall star review rating of 2 out of 5 stars. Let’s start off with the good reviews, most, if not all of the good reviews were from years back like 2016/2017. I did not find any good reviews from this year or the previous year. The good reviews were about affordability and good customer service. Some also praised the internet speed and data plans. Here’s a review:
Sprint is an excellent choice for a cellphone company. They provide unlimited data plans for a fair rate. I have never had trouble with service and whenever I have a question, I am generally able to find the solution on their website.
For the bad reviews, there were current reviews from this year and the previous one. A lot of customers were not happy with their customer service. They complained about how they are always put on hold and Sprint doesn’t pass information across to them before acting. They were unhappy that customer service was ‘unfriendly’ and seemed to ‘not know what they are doing’. Someone also complained about difficulty in purchasing. Here’s one of the bad reviews:
If I could give 0 stars I would. I have had nothing but trouble since day one . I have made hundreds of phone calls to customer service, supervisors , managers and promised every time the issue would be resolved to no avail. Promises to follow up and that it wouldn’t happen again. Customer service reps are rude and do not follow up and do what they promise. I have reported the issues to supervisors and nothing has been resolved.
Sprint phone service reviews on Trustpilot website
The next site I visited was Trustpilot and the site has an overall star review rating of 1.2 stars out of 5. A lot of the good reviews were about customer service reps. Customers praised the reps that attended to them and showed their gratitude. Here’s one of the reviews:
Hi my name is Shannon Chappell. I recently visited the sprint/T-Mobile location in greenwood sc. Thomas Harris assisted me. He was patient, polite, courteous, and sincere about helping resolve my issue. We ended up upgrading my daughter’s phone and bought accessories for her phone. He displayed excellent customer service. I was well pleased with him.
Now, onto the bad reviews, there were complaints about issues with phones, raising of bills and customer service. A customer also complained that he/she had cancelled their account with Sprint and paid off their balance and Sprint confirmed it, now months later they were given a debtor collectors notice and are being billed. Some claimed they left out information and were ‘misled’ by the sales rep. Here’s a review:
I would give zero stars if I could. First of all the service has gone downhill since the merger with T-mobile. The customer service is just awful and they’re unwilling to work with your bill in this difficult time with the pandemic ruining people’s lives. I have been a customer over 20 years but that means little to this company. There’s no loyalty at all with this unreasonable company. Please everyone who reads this, do not join, try or give any money to this, the worst cellular phone company ever created.
I can’t wait to leave and give my hard earned money to a cell company who will charge me less and not add all new fees, taxes and other charges without telling you. Please I beg you, DO NOT I repeat DO NOT ever commit any money to this company. They will just take, take and take from you. Buyer beware don’t do it!!!!!!
After reading through a lot of reviews on different sites, it is clear that a lot of customers are not quite happy with the company and their services. Sprint has a lot of work to do.
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Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.